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Dyson headphones

Dyson OnTrac™ and Dyson Zone™ headphones

44 Posts
0
0903prrRookie Member
asked in General Discussion
Is it possible to turn on ANC when on a phone call?

I absolutely love my OnTrac headphones. When on a phone call transparency mode seems to automatically turn on. I tried double tapping to turn on isolation mode but it doesn't seem to work. Transparency mode amplifies the outside noise and makes it hard to hear the caller. Hopefully there is a solution or an update to fix this coming?

2
0
5 days ago
0
0903prrRookie Member
posted in General Discussion
OnTrac suggestion... Reverse charging!

I don't know if Dyson engineers read the community posts, but in the off chance they do I just want to throw out a suggestion.  The OnTrac headphones have best in class battery life. What if they could also serve as a external battery for one's phone. Samsung have the ability to send a charge as well as receive.  I think this would be an amazing feature. 

1
Jack
Dyson Community Manager
6 days ago
L
LiamgdNew Member
asked in General Discussion
Dyson OnTrac double tap outer earcup not consistent

Hello,I have notice that 40% to 50% of the time double tap to change between ANC to transparency is working, has anyone else experienced this or found a solution? kind regards, [Moderation edit - title updated]

1
Jack
Dyson Community Manager
8 days ago
Jack
Dyson Community Manager
JackDyson Community Manager
published in General Discussion
Dyson OnTrac™ - Headphones, remasteredNEWS - HEADPHONES

 Introducing Dyson OnTrac™ - Headphones, remastered. We’re proud to introduce the Dyson OnTrac™ headphones. With advanced Active Noise Cancellation and enhanced sound range. Engineered for all-day comfort.Choose from four colourways, CNC Copper, CNC Aluminium, CNC Black Nickel and Ceramic Cinnabar.Customise with additional ear cushions and outer caps to create your own signature combination.Sign up to be notified as soon as the Dyson OnTrac™ headphones are available where you are! Learn more 

2705
K
22 days ago
michaelphotog
michaelphotogNovice Member
asked in General Discussion
How comfortable are the Dyson OnTrac headphones?

Are they comfortable for long listening sessions? Any tips on improving the fit?

5
ernables
Silver Level Contributor
22 days ago
T
terrynealRookie Member
asked in General Discussion
frustrated

My headphones broke and I returned them. It’s now 3 weeks plus and despite 3 calls I’m getting no answers or an exchange. And now they’ve redesigned the headphones. This customer experience is awful.  I want to return the product and be done with Dyson. How do I do this? It’s so frustrating. 

1
Jack
Dyson Community Manager
28 days ago
OlderThanTime
OlderThanTimeRookie Member
asked in General Discussion
Dyson OnTrac headphones

Can’t understand why it is Dyson makes it so difficult to get our questions answered, dial the 0800-number and if our question is least bit difficult the line is cut straight to the call survey.What are the inner dimensions of the ear cushions? really need to know this given how uncomfortable it is wearing headphones where the ear cushion does not completely encase my ears Additional ear cushions and outer caps sold separately - fantastic. Now, if only I can find a link to the webpage to see ‘how much’ ...Just my thoughts before I go splashing out £449.99Thank-youPS Ah, so we type ‘ea’ in Search amd there we have it, Ear cushions, magic. £49.99? that’s on the high side. Sincerely hope they’ll be lasting a lot longer than the 14-months I’m getting with my current headphones ...

4
Jack
Dyson Community Manager
1 month ago
Jack
Dyson Community Manager
JackDyson Community Manager
published in General Discussion
Jake Dyson introduces the Dyson OnTrac™ headphonesNEWS - HEADPHONES

 We’re proud to introduce the Dyson OnTrac™ headphones. With best-in-class Active Noise Cancellation and enhanced sound range. Engineered for all-day comfort.Watch as Jake Dyson explains the engineering journey that led to the Dyson OnTrac™ headphones. From our origins developing quiet vacuuming technology, to our expansion into making advanced noise cancellation for the Dyson Zone™ noise-cancelling headphones.Sign up to be notified as soon as the Dyson OnTrac™ headphones are available where you are! Dyson OnTrac™ headphonesChoose from four colourways - CNC Copper, CNC Aluminium, CNC Black Nickel and Ceramic Cinnabar. Customise with additional ear cushions and outer caps to create your own signature combination.  Features Engineered for all day comfortSoft microfibre ear cushions, even weight distribution and optimised clamp force. Tested on diverse head sizes for a comfortable fit.  Add more cushions and capsMake your headphones your own. Choose from additional ear cushions and outer

2245
ernables
Silver Level Contributor
1 month ago
S
sheetsheetsRookie Member
asked in General Discussion
Dyson Zone LHDC problem

My phone supports LHDC but the only options I have are SBC and AAC. I don't know how to address this problem since there aren't a lot of info regarding the Zone out there. 

3
Jack
Dyson Community Manager
1 month ago
IsaiahH
Bronze Level Contributor
IsaiahHBronze Level Contributor
asked in Maintaining your Dyson headphones
Will dyson ever sell replacement batteries for the Zones?

I was just kinda curious if Dyson would ever sell replacement batteries for the Zones? I saw in a teardown video that it is possible to pop off the metal covers which allows access to the batteries via a ribbon cable, however I am unable to find replacement batteries anywhere. These headphones have been absolutely great so far, and I want to keep them going for as long as possible, however most Lithium-Ion batteries only last for around 2 years before they lose capacity which makes me nervous about the long term usability of the Zones.

4
ernables
Silver Level Contributor
3 months ago
H
hhsueyNovice Member
asked in General Discussion
Dyson Headphones - Why are there still no replacement filters after 2-months?

I purchased the headphones over 2 months ago, and saw that there were no replacements then. There are still none, at least in the USA. https://www.dyson.com/support/headphones/zone Is there an ETA? @Stuart 

18
H
3 months ago
N
nitokitNovice Member
asked in General Discussion
Dyson Zone battery drains when not using

I’ve been using Dyson zone for a few months, but I noticed the battery drains quite fast when I do not use it.For example, it has around 80% battery when I last use it. After around 5 days of not using it, the battery drains to 20%. This means I need to charge it regularly, even when not using. I suspect my Dyson zone has a faulty auto pairing function. When I look at my ipad and iPhone, it is frequently paired with it even when I disconnected it and turn off the Dyson zone.Is there any way I can turn off the auto pairing function? Or is there any other ways I can attempt so that my Dyson zone battery do not drain when not in use? This is so super annoying and I wonder if my Dyson zone is faulty or that this battery drainage symptom is a feature….

8
ernables
Silver Level Contributor
3 months ago
easondeguzman
easondeguzmanNew Member
asked in General Discussion
Dyson Zone Absolute Not Charging / Turning On - Red LED Blinking

I bought my Dyson Zone Headphones for my birthday in Australia last March 2024 and now come May 2024 its broken. It just flashes red when plugged in, and holding the airflow button just lights up the white LED for 2 seconds and turns off rightafter.  The problem is that I live in the Philippines and the local Dyson here doesn’t support the Dyson Zone for repair or even at least a checkup. Hope someone can help me cause spending $900 AU / Php38,000 for using the device in less than 2 months feels very heavy. I was suppose to review this for my blog, and looks like I won’t be able to do so for now.  Thanks 

2
Jack
Dyson Community Manager
3 months ago
J
joenni.abreuNew Member
asked in General Discussion
Why do headphones only come in one ugly color?

As amazing as the features of the Dyson headphones sound, the color alone is enough to prevent me from purchasing. Why can’t Dyson create headphones in a variety of colors? Personally, the Blush/Copper color that the new hair tools come in is absolutely beautiful. Why not make pink headphones as well? I’d purchase those in a heartbeat. Any thoughts?

2
Jack
Dyson Community Manager
4 months ago
W
W15ardNovice Member
asked in General Discussion
Dyson zone with a generic USB-C to 3.5mm cable

Hello Everyone, New owner of a Dyson Zone (not the Absolute+ model) and really enjoying the headphones. The build quality is top notch, the noise cancelling on par with top tier headphones and sound signature very balanced, airy and quite neutral.As stated in the title I bought the normal model without the travel 3.5mm cable and adapter. The Dyson cable and travel adapter are out of stock everywhere so I decided to acquire a standard (non Dyson) USB-C to 3.5mm audio jack but it seems that the headphones do not recognise it. The generic cable works with other headphones I have. Can someone confirm if the headphones only work with the Dyson cable and adapter or if we can use a third party cable? If it only works with the Dyson cable, where can we buy the cables as they are not available anywhere that I can find.It may also be worthwhile to update the documentation as I did not find anything covering the topic other than one post on this forum showing the setup to listen to airplane enter

9
Jack
Dyson Community Manager
5 months ago
K
kevoRookie Member
asked in General Discussion
Come Dyson be fair to loyal customer

Hi DysonCan you please help me in understanding why the first purchase of Dyson headphone were £899 now you offering 2 headphones for 899HELP me understandLoyal Customer

2
Henry0918
5 months ago
ernables
Silver Level Contributor
ernablesSilver Level Contributor
asked in General Discussion
Latest Firmware update for the Zones - Feb 2024

Hey @Stuart ,Hope you are well mate!I am downloading a new update for Feb 2024. Would you be able to once again ask the engineering team what is included in this update? it was a 17 minute download/install so was wondering if any major updates were included.I am happy to see Dyson are still supporting this product. I love these.Cheers...

11
ernables
Silver Level Contributor
5 months ago
H
HoneybadgersNovice Member
posted in General Discussion
Need to add some functions to the zone + app

For starters, I would buy the airplane adapter if it was in stock, but we really need a more “permanent” option for wired use, especially since it’s not likely Dyson is going to support this super low volume niche product forever and the batteries are non-replaceable, being able to use them wired for long term support is just an important part. They’re built like tanks and sound incredible, but batteries wear out and it’d suck to have thousand dollar paperweights. Also nothing can do proper multipoint and I just want a wired connection when I’m at my laptop. It’s so much more convenient.Just firmware them to wire their internal DAC to receive data from usb-c. They have a dac inside them already and with the airplane adapter existing, definitely are able to decode. It’s a nice feature to sell that charge + data cable, but if it’s not included with the headphones, we need to be able to use usb-c at a minimum.  Also, provide a custom EQ slider for users with 6 or 8 sliders. The zones have

2
Jack
Dyson Community Manager
5 months ago
S
Seannelson012Novice Member
asked in General Discussion
Dyson Zone LED lights

I absolutely love my Dyson zone, but over the last couple of weeks I’ve noticed different LED charging lights. Sometimes it slowly pulses white, Other times it slowly pulses yellow, and sometimes it’s solid green. I assume solid green is charged. But what’s the white and yellow? Also, does anyone know if there is a way to contact Dyson in regards to feature requests or product feedback?

4
Jack
Dyson Community Manager
5 months ago
P
Poyraz26New Member
asked in General Discussion
Dyson Zone problem not starting

Hi guys,My Dyson Zone do not start for a while. I plug it for charging and orange flushing but not charging. Also do not connect to app or the app cannot find my headphones. I tried to press the starting button for 2 sec and even tried for 5 sec and 15 sec but it doesn’t start anyway. Do you have any idea how to start my headphones? Is there anyway to reset it? I am really in a big trouble. Thanks

2
Jack
Dyson Community Manager
5 months ago
S
spuhcNew Member
asked in General Discussion
Dyson Zone Community Covering and FFP2 Community in Australia

Hi, where in Australia can I buy Dyson Community Covering and Dyson FFP2 Community to use with the Dyson Zone Headphones?

1
Jack
Dyson Community Manager
6 months ago
H
hhsueyNovice Member
posted in General Discussion
Intended use case for Dyson Zone?

Hi,I was curious why Dyson decided to pair headphones with air purification, to design this product. Dyson has done air purification, but not audio before to my knowledge. Why make this bet on air purification headphones when there are already n95 masks out there? I think I do see a long more young people wear over the ear headphones these days. Was the idea to add purification for those that enjoy listening to music on the go? I think I saw a photo of James Dyson wearing these on the Tube. I think wearing these in a stuffy or smelly subway, especially like NYC for example, would make sense. But only for those that are bold enough. Clearly these are very conspicuous devices, and I’m wondering what Dyson’s thoughts are on the willingness of people to wear something like this. I’m not sure if covid and the normalization of masks was related. Thank you,Henry

12
ernables
Silver Level Contributor
9 months ago
Stuart
Dyson Community Manager
StuartStuart - Dyson
published in Controlling your Dyson headphones
How do I control my Dyson Zone™ headphones using my Apple Watch?HEADPHONES - CONNECTION JOURNEY

 Dyson Zone™ headphones Apple Watch The 6.2.23380 update to the MyDyson™ app brings you the ability to control and interact with your Dyson Zone™ headphones using your Apple Watch (requires watchOS 9.0 or later).You can access and adjust Equaliser (EQ), Active Noise Cancellation (ANC) and airflow settings, check remaining filter life, and view real time air quality (AQ) and in-ear sound level data. Quick and easy control, on the go!Battery and filter life levelsIn-ear sound levelsAir quality levelsANC and EQ controls If you’ve not yet download the MyDyson™ app or paired your Dyson Zone™ headphones, take a look at the Dyson Community articles below: Downloading the MyDyson™ app Pairing your headphonesWe’d love to hear what other features you’d like to see!

15472
H
Bronze Level Contributor
10 months ago
J
Jcc546Novice Member
asked in Controlling your Dyson headphones
Dyson Zone - Listening with a USB-C to USB-C

Hello 👋🏻 I tried using the included USB-C to USB-C cable to connect the Zone to my phone to listen that way but it doesn't work.I have a Samsung Galaxy S22 Ultra, it will recognize that a device is plugged in but it only sends it power, it doesn't recognize it as an audio device. If I use the in-flight adapter with a USB-C to 3.5mm adapter and connect it to my phone's USB-C port then my phone recognizes the 3.5mm adapter as an audio device and send out the audio.Is there a way I can use the Zone wired and connect it to my phone with just a USB-C to USB-C cable? Thank you!

5
ernables
Silver Level Contributor
10 months ago
K
kakachiNovice Member
asked in Air quality
Zone - Dyson app not showing the correct data for airflow. Suggestions?

Hi, not sure if anyone else is seeing this.on the dashboard it shows ‘off’ but when you click on the details it is actually on ‘auto’. 

4
K
11 months ago
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