360 Heurist - Robot Offline | Dyson Community
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360 Heurist - Robot Offline

  • 19 May 2022
  • 2 replies
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  • Anonymous
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Hi 

My friend has a Robot Heurist and it’s showing as switched off in their App. 

They’ve put it on the dock and it doesn’t come on. Is there an off and on switch? Does anyone know what they can do to try and fix it?

Thanks. 

Kirby

(Edited by moderator – Tags added) 

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Best answer by DavidTaylor 19 May 2022, 21:57

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A quick search online has revealed that if the robot doesn’t dock in just the right position, it doesn’t engage the charger and over time just switches off. To fix it, you’d need to have them check it now charging and have them hold down the ‘Play’ button on the robot. 

Hopefully this helps.

David.

A quick search online has revealed that if the robot doesn’t dock in just the right position, it doesn’t engage the charger and over time just switches off. To fix it, you’d need to have them check it now charging and have them hold down the ‘Play’ button on the robot. 

Hopefully this helps.

David.

@DavidTaylor it worked ☺️

I’d screenshot your reply and sent it to them via WhatApp. They solved it straightaway.. 

Seems so simple. We’re kicking ourselves that we didn’t think of it first. 

Cheers!! 

Kirby!