main body replacement due to small plastic component failure | Dyson Community
Visit Dyson.com Visit Dyson.com

main body replacement due to small plastic component failure

G

I have a Cyclone V10.

It is working fine, except that a small plastic connection on the main body has broken off, with the result that the catch to open the flap for emptying no longer works.

During an online chat with Dyson I was advised that I need to replace the whole main body at a cost of £105!

Has anyone else had this problem? It seems to be a case of the plastic part not being robust enough for continued use, so it is a design fault which then renders the whole main body useless.

I believe Dyson should accept that this is a defect in the design and they should replace the body foc.

Comments would be welcome. 

4 replies

Jack
Rank
Userlevel 6
Badge +10

Hi @graemelhawkins,

Welcome to the Dyson Community!

I’m sorry you’re disappointed. We do engineer our machines to last, and a lot of effort goes into ensuring the robustness of our machines and their individual components. Testing is carried out both during development, and throughout production:

 

If the part that’s broken on your machine is only available as part of the Main body assembly, that would be the option for replacement.

Can I ask how long you’ve owned your Dyson Cyclone V10™ vacuum?

Jack - Dyson Community Manager
G

Hi Jack

only 3 ½ years. I’d really expect it to last longer than that!

Jack
Rank
Userlevel 6
Badge +10

Hi @graemelhawkins,

Thanks for your reply - the replacement would be chargeable this far out of guarantee. We aren’t supplied with the individual component, so a Main body assembly would be the part you need here.

We can only apologise if you’re disappointed, and I’ll be happy to pass your feedback along for you to the right people.

Jack - Dyson Community Manager
G

Hi Jack

I am very disappointed. It seems ridiculous that the whole main body needs replacing just because a small plastic part of it broke and is clearly not substantial enough to do the job it’s designed to do.

Reply


Terms & ConditionsCookie settings