I have my V15 about a month. I used it on some really dirty mats one day and decided to clean the filter.
now every time I use it the clean filter message comes up.
I don’t know what to do. I’m really worried that the filter wasn’t completely dry when I put it back on.
(Moderation Edit - Converted to Question)
Best answer by Stuart
View original
+13
Hi
How frustrating - left over water/moisture in the filter could be the culprit here.
I’d suggest rewashing the filter, leaving it to dry for 24 - 48 hours before reattaching it. Visit our How to: Maintain/Wash your cordless vacuum's filter(s) article if you get stuck.
If the issue is still there after this time, you might need a replacement part - check our website’s diagnostic route for their recommendations. Simply use our Visit Dyson.com link, navigate to the ‘Support’ tab and select your machine from the on-screen listing. Continue through and select ‘Troubleshooting’.
Thanks,
Stuart
I thought I'd make myself useful -
x
Thanks. It worked fine for me yesterday and today so fingers crossed!
1 year old V15 worked very well. However, lately I started getting the message, the filter is blocked, clean filter within 10 mins after replacing a washed and dried filter. This kept happening so I called the customer service today and they said it must be problem with the main body and they said they will send a replacement. Unfortunately it. is out of stock so it may take unto 3 weeks.
I have seen this problem with many customers and I feel there is some problem with the V15 model itself.
While it worked it was brilliant however I would not recommend this product. Very disappointed with Dyson.
New here? Register below. To activate you account and be able to post on the community, don't forget to click on the link in your activation email.
No account yet? Create an account
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
