It’s abundantly obvious that despite weeks of voice and written communication that Dyson is either completley mis-managed or has a deliberate policy that is designed ignore customers. I’ve been waiting for a refund for almost a month - and Dyson refuses to respond. Its beyond comprehension the level of ineptitude. Dyson should be embarrassed. The worst. Spend your money with a company that cares about its customers - not Dyson.
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I am having the same issue and am very angry about the avoidance of returns! I have been advising everyone I know to not order from Dyson because this is ridiculous. Please let me know if you find a solution to getting a response from them.
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