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  • 1,139 Posts
  • 2,073 Replies
1139 Posts
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PerkyNovice Member
posted in Ask the Community
What is your favourite Dyson product?

What is your favorite dyson product?

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13 days ago
Stuart
Dyson Community Manager
StuartStuart - Dyson
published in Ask the Community
Meet the Dyson Community | Introduce yourselfINTRODUCTION

Hi everyone! My name is Stuart and I am the Community Manager at Dyson.What a great position to be in, I have the opportunity to welcome everyone onto the site, share key topics from across our category range to help support you all and connect through our shared passion of Dyson!It’s been a pleasure to help create this space for all Dyson owners, users and enthusiasts, somewhere you can connect, collaborate and share knowledge with each other. I look forward to seeing it grow even more. It would be great if we used this thread to introduce ourselves - Share which Dyson you have, and maybe what the Community has done for you to date or what you’d like to see out of it in the future. If you’d prefer, update your profile with some background information and even a profile picture - It helps us all to seem a little more human. Feel free to add any other information, where you have your machine, a picture of it, or even a picture of your furry friend next to it!!

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29 days ago
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PattyNew Member
asked in Ask the Community
How can I obtain an update on a refund status?

I returned my Dyson airwrap almost a month ago, and I have not received my refund of $599.  I got an email stating that it was received at the warehouse and my refund will be processed in 7-10 business days.  It’s been over 14 days.  I have never had such a rotten experience with any company, especially not one as well known as Dyson.  Every time I called I get a different answer, I want my money back. 

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1 year ago
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SchmooNew Member
asked in Ask the Community
how long will dyson company last with zero customer service?

I’ve read other people’s issues. It’s disgusting that Dyson operates like this. I hope they get SUED.  I already posted on google and everywhere else I can to warn people about what a SHAM company this is overseas.Dyson rep refused to honor their price match guarantee (should’ve been a warning) so I canx my order I had JUST placed. I bought a vacuum $200 cheaper at target instead. I was given a canx conf # and told I’d get my money back in 3-5 days.  TWO WKS later and I’m still waiting as they “accidentally” shipped it last week and then canx the shipping while it was enroute (has tracking info) and had it returned to them. But they wont refund me until their paperwork is in order. NOTHING to do with me. I want my money.  I never asked for it to be shipped I have nothing to do with how long the warehouse takes to do paperwork yet I am now told another 2 wks AFTER they complete paperwork so ANOTHER MONTH. It’s Christmas and I want my money. I already bought a Dyson at target!! I canx 10

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1 day ago
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injamaeNew Member
asked in Ask the Community
Misdelivery

Purchased my Dyson Air Wrap on Black Friday to receive well before Christmas. I was very wrong. It has been 3 weeks since I have ordered my Dyson machine and I have spoken to support customer service 3 different times which has taken several hours in total. I have photo proof that their delivery company, GLS (not listed on the confirmation email that was sent) delivered my machine to the wrong house. Strangely enough they did send the 2 free promotional accessory items to my correct address. So now I have 2 different case numbers 43334320 and 43324418. Each time I was told that Dyson was investigating and I would receive a call or an email once there was a clear resolution, which never came. Today I contacted again. My last digital chat conversation with Akshay just ended in some what of a resolution although it still does not sit well with me. They told me that a refund has been approved and it will take 10-14 days to process the refund and then take another 1-2 billing cycles to show

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1 day ago
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ButchrunawayNew Member
asked in Ask the Community
where can i recycle an old vacuum head?

I just replaced my vacuum head with a new one and am wondering if the old head goes to recycling or landfill. I want to be as environmentally conscious as possible when throwing things away. 

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1 day ago
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Bez17New Member
asked in Ask the Community
Dyson Fraud

Dyson can’t continue to get away with this anymore. Moving forward, we will be collecting data and proof against Dyson for these unethical practices. I urge anyone experiencing issues to submit their information to canceldyson@gmail.com. We will be taking action into our own hands.

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1 day ago
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CavedilNew Member
posted in Ask the Community
customer service drove me round the twist.

I waited in three days expecting a hair dryer delivery. After the second time I realised they were delivering to the wrong address. It took me half an hour on Dyson chat to communicate that dpd were delivering to the wrong address. The third time they still delivered to the wrong address. When I called up, I was told Dyson had not done anything wrong because they had the right address in their records. I couldn’t believe it. Zero responsibility. I had ordered direct because I didn’t want Amazon to take a large slice of the profits. It’s not polite to say what I think. Suffice to say I’m sufficiently incensed to waste further time writing poor reviews. Other reviews indicate getting a refund is likely to be an equally frustrating experience. 

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1 day ago
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annalaurappereaNew Member
asked in Ask the Community
Airwrap - Fault indicator when using in high power mode

My dyson airwrap stopped working when using the high power mode, the lights flash red and immediately turn it off. I already went in troubleshooting here on the website, I followed the steps to clean the filter and the attachments, the cord has no problem, but it still won’t work. It is only working on the lowest mode, did anyone went through this and know how to solve it?

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1 day ago
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BB72802New Member
asked in Ask the Community
Way of doing business???!!!

I ordered Air Wrap for my wife on the evening of 12/13. Af clearly states if ordered by 12/18, they guarantee delivery by 12/24. My order confirmation states the same. When I called CS to check on package, the rude lady told me that ad was wrong and the confirmation was wrong. I replied- “so it is a lie?) She repeated it was wrong. She said their policy is 10 day shipment guarantee. She also said she does not know who produced ad or sentcinfirmation email, they were both wrong! WTH??!! Is this a typical way of business from Dyson? We have several Dyson products, no issues. This smells like a scam to me. Buyer beware! Lesson learned. 

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2 days ago
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Mar.zamNovice Member
posted in Ask the Community
dyson has failed and has no accountability

My faulty vacuum was under warranty when I inquired about support. They said I need a part. The part was not available. 6 months later still unavailable. Requested an exchange. They said the process was easy. They collaborated with Purolator. All I had to do was put the vacuum and all accessories in the box and Purolator will pick up. It was picked up by Purolator. Dyson never received it. I don’t have a new vacuum. It has been investigated by local police and Purolator. I have been going back and forth with Dyson trying to see what they can do with my missing vacuum.  I have done everything Dyson has asked me to do and I have received the constant run around…. It has been escalated to the higher team. Please follow up with 24-72 hours. This has been going on for months. Since my original issue, it has been more than a year. There is no accountability. Customer service is not helpful. Aside from filing a claim with consumer protection…. What else can I do? Why won’t they take accountab

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2 days ago
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thecreightonNew Member
asked in Ask the Community
How do I get my 10% newsletter subscriber discount?

Hi, I’ve registered for the Dyson newsletter as I wanted to get the 10% discount that was offered for new subscribers but I haven’t had any code. I registered yesterday and have given it 24 hours but I still have nothing in my inbox or in my spam. I’m waiting to order my girlfriend’s Christmas present but i’m running out of time so can somebody please help me get hold of the code? thanks in advance!

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2 days ago
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ccyoungRookie Member
asked in Ask the Community
Lost Package - Dyson NO REFUND after one month

Dyson Case Numbers 42961238343333298 43022807  43440712 I purchased a Dyson WashG1 online from the Dyson website on November 17th 2024. Cost $700.00 8 days later, I had not received the WashG1. UPS Tracking referenceUPS tracking online info stated that a label had been created but UPS was awaiting package.  Call to Dyson Phone - 1st Call: Support person instructed me to contact UPS. It was “their issue”. I contacted UPS that day after filling out a form on UPS website. However, they told me UPS had not received the package from Dyson and I should contact Dyson. In the meantime, I receive emails concerning how to operate my new machine, but have not received the WashG1 Call to Dyson Phone - 2nd Call: I explained my situation to another Dyson support person. I was told Dyson was researching  and someone from the warehouse would be contacting me in 48-72 hours. I waited 72 hours but was not contacted by Dyson Warehouse as promised by support.  Call to Dyson Phone - 3rd Call: I explained s

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Jack
Dyson Community Manager
2 days ago
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TerrieRookie Member
asked in Ask the Community
HELP! @Jack?

I tried calling Dyson again today as they have stopped responding to my emails. I spent (another) hour on the phone. My vacumm was returned (per their request) on 11/14. They state I did not send all of the parts (I did). They now want me to file (after about 50 calls/texts/messages) a complaint with UPS as if the items “magically” disappeared from the box. The customer service (disservice) is abysmal. Every time you call you start all over. Apparently there are no records of conversations, tracking & order numbers, nor anything else that has transpired. I cannot understand why they don’t just send the replacment or refund the customer’s money. For such a high-end brand they are horrible to deal with, have yet to do anything to resolve the issue, and have amounted to (near) 100 + hours working on getting my money or my vacuum. Certainly seems like a scam..

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3 days ago
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user1985New Member
posted in Ask the Community
Card charged twice for dyson air wrap

I ordered a dyson air wrap on 11/29, my first order was cancelled (probably five seconds after I placed it), my second order went through. I was charged twice. Messaged customer service EVERY DAY since then, they keep telling me to wait another day or contact my bank. I was told the money would be back within 48 hours, which obviously was untrue. The charge was initated by dyson, shouldn’t they be able to give me a refund? Several days later, there is still a > $1000 dollar charge on my card for TWO airwraps. I advise everyone who is thinking of ordering from the dyson website to seek another retailer, like Ulta. This is absolutely ridiculous.

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5 days ago
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aespinoza00012
posted in Ask the Community
Is it better to File a Claim with your credit card for a Refund?

Hello,I wanted to know if anyone had a better shot of getting a refund with their credit card after they return their product (since it looks like it’s very difficult to get your money back), or did they actually get a refund eventually? (I also have Chase and they are really good at helping their clients).I want to return a product but don’t want to lose the money and lose the product as well, if I never get my money back.Honestly I feel like everyone should know about dyson’s  customer service before buying, I am scared. 

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5 days ago
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joseodiaz9New Member
asked in Ask the Community
Wose customer service

Has anyone else experienced terrible customer service when dealing with Dyson?  I ordered a Christmas gift during on 12/4 during the Black Friday sale and was told that my order has been shipped” and would arrive in “2-7 business days.” Seven business days later,  i had not received my order nor heard anyting else from the company.  When i called customer service, I was told the order would ship in 3 business days to arrive in 15 business days, well after Christmas!  I spent over an hour with customer service and was offered 2 options,, (1) refund the money, which was not an option since I could not repurchase a replcedment because they told me I would get the $ in 14 days and the product would cost me $250 more, since the Black Friday sales were long gone, or (2) wait for the order to be delivered well after Christmas.  Neither option was acceptbale and the call ultimately droppped without a resolution,  The nect day, I called customer service back.  Instead of waiting on hold, I sele

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5 days ago
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HalNew Member
posted in Ask the Community
1st generation (?). still suckin’

 

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6 days ago
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goncalopcNew Member
asked in Ask the Community
Dyson hot and cool hp10 not heating room enough

Hi, I recently purchased the Dyson Hot+Cool Purifier, hoping it would help with temperature control during hot summers and cold winters. However, I’m not sure if it’s designed for that purpose. When I set the temperature to the maximum, I don’t feel the room heating up much—it still feels like there’s a cool breeze coming from the back. Additionally, I’ve noticed that the temperature of the room on the device’s indicator never goes above 22°C, no matter how high I set it. Is this normal behavior for this device? Did I misunderstand its functionality, or did I buy the wrong product for my needs? Should I consider returning it and investing in something that's portable and better suited for both heating and cooling?Thank you

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6 days ago
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Michelle LRookie Member
posted in Ask the Community
Iconically horrible service

I’ve been a Dyson customer for over 10 yrs (bought cordless vacuums and an air wrap) and have not had to contact customer service in that period of time.  I rave to anyone about my cordless vacuums to friends and family.  This past summer, I splurged and upgraded to a Gen 5 Absolute vacuum on Aug 28..  For about a month, it was working like a dream.  I couldn’t believe how much invisible dirt was sucked up.  Although, the vacuum is heavy and my fingers would start to tingle after using it continuously for 30 min, I was still happy with my purchase. Soon after using it for just over a month, the fluffy optic head started to malfunction.  The lights flickered and it wasn’t as bright anymore.  Contacted customer service and the spare part was not in stock.  So I was offered a “brand new” machine if I sent the one I had bought at a demo store back to them.  I was sent the “brand new” machine with different color attachments.  Mine was prussian blue/copper and they sent me purple attachment

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6 days ago
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ARRNew Member
asked in Ask the Community
Read Customer Service Issues Before Buying!

BUYER BEWARE! Apparently my concern has been escalated to a specialist but REMAINS UNRESOLVED. 

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6 days ago
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DmytroNovice Member
asked in Ask the Community
HD16 Supersonic Nural Pause detection weird behavior

Yesterday I bought this hair dryer and today during the first drying I noticed strange behavior of the pause detector. It turns on as soon as I bring the hair dryer very close to my head. It seemed to me that if the scalp detector is on, the hair dryer only regulates the temperature, not the air flow rate. I don’t understand if this behavior of the hair dryer is normal and therefore I ask for advice. Perhaps I need to figure out the settings, but it seemed strange to me that the air flow rate drops right during drying, and not when the hair dryer is just lying down. Is there a reason to worry?

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7 days ago
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Swiss_AceNew Member
asked in Ask the Community
Extension tube difference between Cinetic Big Ball cna Cinetic Big Ball 2

 Can anyone tell me what the difference is between parts 967365-03 and 967365-01 I have a CY22 Cinetic Big Ball cleaner, not the Big Ball 2, which is missing the extension tube. The correct one 967365-01 for my model is not available on the French website (I live in France/Switzerland) but the two parts look identical to me. Can I use the part 967365-03 for my Machine?

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7 days ago
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csun980New Member
asked in Ask the Community
dyson collab email

recently i received an email from dysoncollaborations@gmail.comI’m just wondering whether this is a legit dyson collab email, or is it a fake? Also what are the dyson collab emails?

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Jack
Dyson Community Manager
8 days ago
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mjc8022New Member
asked in Ask the Community
Are there any senior customer service managers?

I am shocked at needing customer service recently, to see how far a company has fallen in service standards. Having owned Dyson products for a very long time, I needed to contact them regarding a sheared off part on a new Dyson. This led to the most appalling service I think I have ever received from any company. Online ‘chat’ was slow, unhelpful, frustrating and ended up with being told misinformation which, when contacting again, turned out to be incorrect. I asked to make a complaint and was fobbed off many times. Then I was told my complaint had ‘automatically been raised’ and then an odd email followed ‘addressing’ my complaint (aka trying to get me to go away.) Dyson Owners support group are anonymous - does anyone actually take ownership of customer complaints? Just a generic sign off on all queries. This complaint has now trundled on and STILL has not been dealt with - it now includes a potential GDPR concern. From Dyson? I have SILENCE. 

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Jack
Dyson Community Manager
8 days ago
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