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StuartStuart - Dyson

published in Ask the Community

Meet the Community | Introduce yourselfINTRODUCTION

Hi everyone! My name is Stuart and I am the Community Manager at Dyson.What a great position to be in, I have the opportunity to welcome everyone onto the site, share key topics from across our category range to help support you all and connect through our shared passion of Dyson!It’s been a pleasure to help create this space for all Dyson owners, users and enthusiasts, somewhere you can connect, collaborate and share knowledge with each other. I look forward to seeing it grow even more. It would be great if we used this thread to introduce ourselves - Share which Dyson you have, and maybe what the Community has done for you to date or what you’d like to see out of it in the future. If you’d prefer, update your profile with some background information and even a profile picture - It helps us all to seem a little more human. Feel free to add any other information, where you have your machine, a picture of it, or even a picture of your furry friend next to it!!

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21 days ago

PerkyNovice Member

posted in Ask the Community

What is your favourite Dyson product?

What is your favorite dyson product?

3 months ago

PattyNew Member

asked in Ask the Community

How can I obtain an update on a refund status?

I returned my Dyson airwrap almost a month ago, and I have not received my refund of $599. I got an email stating that it was received at the warehouse and my refund will be processed in 7-10 business days. It’s been over 14 days. I have never had such a rotten experience with any company, especially not one as well known as Dyson. Every time I called I get a different answer, I want my money back.

4 months ago

JeevanNew Member

asked in Ask the Community

Dyson HP10

Hi everyone, I was wondering if anyone could confirm if the Dyson HP10 Gen1 hot + cool has a timer function. Also, when in auto mode, how do you adjust the target temperature? Looking forward to everyone's comments!

2 hours ago

PeterWNew Member

asked in Ask the Community

poor customer support

My Dyson V7 vacuum stopped working after 8 months. I contacted Dyson customer support and they confirmed the Dyson battery is faulty and therefore covered under warranty. They said they have nil in stock and I had to wait till a new one arrived. They estimated this could take 4 to 6 weeks, maybe less, maybe more. I said that I did not consider this to be a reasonable period to go without a vacuum, I wanted my vacuum repaired or replaced within a reasonable period. What should I do next. Any suggestions go to contact head office or similar

7 hours ago

MalteNew Member

asked in Ask the Community

Dyson 360 eye app

Hello, I'm new here and have a question or problem with my dyson 360 eye, which is a bit older and also has an app. Because it was sitting around for a bit longer and got a new battery, I had to integrate it into the app again and that's exactly why it fails connects to the robot's WiFi, the app then recognizes it and when I'm almost at the end, the app crashes or I have to re-enter the WiFi password from the robot and network. Does anyone have any tips or can help me? That would be super nice, Mfg. Malte

14 hours ago

jayzeeNew Member

asked in Ask the Community

service /repair query

I have a V10 absolute cordless vacuum cleaner, just out of warranty. It keeps cutting out every few seconds . It has a new battery after the troubleshooting app suggested this was the fault I read on line that they have a repair service where the unit is picked up by courier , repaired and returned for £99 but when I tried to book this I was told what part was probably faulty and the cost for that at £105 plus then the pick up etc for £99 . I feel this is a con. How can they possibly know what part is failing and why this tremendous cost for a repair . I,m guessing they don,t want to repair it but want me to purchase new but with a two year life span I feel I will be better going for a different brand . Has anybody else had this sort of problem ?

17 hours ago

DAM1964New Member

asked in Ask the Community

Airwrap Diffuser - Where are they !

Hi I’ve been trying to get the Airwrap diffuser since OCt 2023 with zero luck. I’m on the Dyson page to be notified and had messages and went straight on but they were already gone! I’ve even put my name on the American dyson website so family can receive and send it to me! I’ve naturally curly hai (3) and really need a diffuser and won’t get a copy from Amazon etc… I got the Airwrap as I was informed that the Diffuser would be available soon :-( love the product it’s pricy but not being able to get the attachment is poor !

18 hours ago

Naters69New Member

asked in Ask the Community

V12 detect battery

Hello everyone! I love my V12 Detect slim vacuum but not being able to buy a battery is getting a bit ridiculous. I signed up for them to notify me a year or more ago when the vaccum first came out. I also used my mother's email address and my girlfriends thinking it would increase my odds of getting one. We still have yet to receive an email saying stock was available. I also contacted Dyson by phone and chat, but still no luck. I would recommend this vacuum to everyone if it wasn't for the battery issue. The vacuum cleans so incredibly well! Does anyone know of a last shot chance of getting a battery? I've literally tried everything.

1 day ago

EfanNew Member

asked in Ask the Community

when can I get a refund for the item which I returned in July 2023?

It’s been almost 9 months since I returned a soft roller cleaner head. Whenever I contacted the customer service via chat, WhatsApp, they said it would be refunded between 24-48 hours. HOWEVER, it’s 25 April of today . Is it reasonable to arrange a refund for 9 months. I literally wanted to know How can I be refunded? They always asked me about the tracking number, case ID, and the receipt, and I sent all of them upon request. Is it possible to get my money back? My case ID is ID 38022693.

1 day ago

malikmNew Member

asked in Ask the Community

Dyson Airwrap

I got airwrap as a birthday gift few years ago, and hardly use it to blow dry or straighten my hair because the handle is too heavy nad pain my fingers due to arthritis. what are my options of replacing or returning?

1 day ago

Retro_UKNew Member

asked in Ask the Community

Trade in....do you just send back the basic machine? I can hold on to the tools that came with it?

I’ve been sent a trade in offer and nobody I know wants my V10 as I want to keep all the attachments if I upgrade. What exactly do Dyson expect back if you trade in? Thanks

2 days ago

paulshearsNew Member

posted in Ask the Community

Re: Cleaner head Part no. 966441-02 Replacement cleaner head for your Dyson vacuum cleaner.

Re: Cleaner headPart no. 966441-02. Replacement cleaner head for your Dyson vacuum cleaner. I have received several Emails from Dyson over the past few months to inform me that the above part is now in stock and available to order. I immediately try to order the part on receipt of the message from Dyson, whereon I am informed by the Dyson algorithm that the part is actually out of stock. Has anyone got any ideas on how to resolve this? Regards Paul

3 days ago

ColeNew Member

asked in Ask the Community

Production date

Hi! How can I find out the production date of my cordless vacuum cleaner? Models v7 and v11.

3 days ago

JessH2New Member

asked in Ask the Community

Dyson refusing to support Australian Airwrap

Hey I bought a Dyson Airwrap in Australia whilst travelling and then moved to the United States where I plugged the device into the wall outlet and it stopped working. I took it to a service centre in Georgia and the service person literally said to throw it away and buy a new one because they can’t touch it, even though we asked if we can pay for them to take a look at it. Their reason is that Dyson does not support international warranties. This is absolutely ridiculous and disappointing from a company that we thought made high quality products. Can someone either suggest what best to do or a good alternative from a more supportive manufacturer?

3 days ago

NureenNew Member

asked in Ask the Community

v12 slim detect cyclone mesh clogging

Customer service have just told me this is perfectly normal nothing wrong with my machine despite telling the agent I’ve followed the trouble shooting and maintenance advice on the app and problem is still persisting! So apparently the new way to clean your v12 bin is by physically using your hands to pull down the hair and dust wrapped around the mesh??? Can anyone help? How did you resolve this and what am I doing wrong? Deep clean has been conducted as per customer service advice but problem still remains. Problem started gradually with small amounts of hair and dust gathering at the top and now this is how it collects regularly.

3 days ago

Gp123New Member

asked in Ask the Community

Dyson V8 stopped working. Charger or Battery?

Dyson suddenly stopped working after only a short period of time.Replaced in charger, did not recharge, no flashing lights whilst attempting to charge.When removed from charger and trigger held on, one red LED flashes four times followed by one blue.I have been informed this means the charger is not working but before buying a replacement I am looking for reassurance this is correct.

3 days ago

JT847New Member

asked in Ask the Community

How can you claim that you make returns easy?

I have been waiting over 4 months now for my money. Dyson received the device a few months back, per the postal tracking alert and their own email stating as much.But where is my money??? Not in my bank account.Like, I'm gonna needs some interest on it at this point. This is ridiculous. Has anyone ever actually received a refund for Dyson? Like does that happen, cause based on what I'm seeing on Reddit and other forums, this seems to be more common than not. If an employee reads this, can you get me some information? Every time I call in it takes over an hour to basically get told that they cant help me.

3 days ago

Adeleb71New Member

asked in Ask the Community

Absolutely shocking service regarding Airwrap

I bought my Airwrap in Nov 2021. A year later, it stopped working, rang up and I'd to get it repaired, thankfully it was under warranty.It was returned & I presumed the warranty would start from when it was repaired. How wrong was I.Less than 15 months later it developed the same fault. Annoyed at it breaking again, I rang customer services. Basically told its out of warranty, nothing we can do unless you want to pay £99 to have it repaired or 20% off a new one. I've forked out £450 for it to last 3 years and 4 mths,and develop the same fault that was allegedly fixed!!!I've had cheaper hairdryers last longer than the airwrap.I always thought Dyson was a good name in the world of electronics & debated for months about buying an airwrap as its an expensive item & expected paying £450 would mean it was of superior quality & endurance, how wrong was I!!.Absolute waste of money, the customer service is shocking. The reviews in the last 12 month confirm this.I expected it to

5 days ago

Rice1993New Member

asked in Ask the Community

DC 17 Flicker Strip - won't stay on - is it safe to use with out it?

Hello! I have had my DC 17 for more than 18 years and I am just now having issues with it. I took apart and cleaned the hair and what not off of the roller bar, and cleaned the gunk off of the bottom plate, but the Flicker Strip came off and will not stay on. I just want to make sure it is safe to use with out the flicker strip because apparently it is not being made anymore and there is no replacement part for it anywhere.

7 days ago

GtindaleNew Member

posted in Ask the Community

button on airwrap had fallen off 1 month after use

I have only had my Dyson airwrap for a month and the button cover to turn it on has just dropped off!

7 days ago

jzamoragcaNew Member

asked in Ask the Community

Worse Customer Serviced.

I will start by saying that the people I have spoken to have been polite. However the time spend reviewing the account is about 30 minutes and no feedback was not helpful. After 2 weeks of regular calls that lasted over 45 mins I after UPS confirmed that the package was stolen I still didn’t get a refund for the order.I will never order anything directly from Dyson and I will look for any website I can provide this feedback to prevent other from getting the same treatment I received. Furthermore, I requested a call from a supervisor and never received a call back.

8 days ago

Sarah TRookie Member

asked in Ask the Community

Where can I find Dyson authorized distributors'/resellers' list? Is there any application to become a Dyson authorized reseller/distributor?

Hello,I'm interested in purchasing Dyson products and want to ensure that I'm buying from reputable sources. Could anyone kindly provide me with information on where I can find a list of Dyson's authorized distributors or resellers?Additionally, I'm curious if Dyson offers any programs or applications for individuals or businesses interested in becoming authorized resellers or distributors of their products. If anyone has insights or experience in this area, I would greatly appreciate any guidance or information you could share.Thank you in advance for your help!

9 days ago

paulshearsNew Member

asked in Ask the Community

I keep getting Emails from Dyson telling me that a product is now in stock, but when I try to order it, it is out of stock. The helpdesk cannot explain why this is happening. I have had two more Emails today from Dyson on this.

I keep getting Emails from Dyson telling me that a product is now in stock, but when I try to order it, it is out of stock. The helpdesk cannot explain why this is happening. I have had two more Emails today from Dyson on this.

11 days ago

Sara89New Member

asked in Ask the Community

EU Airwrap in the US - solution needed!

Hi there,can @dyson please provide a customer centric solution to safely use a EU Dyson in countries with different Voltage/Wattage/Power Outlets! (‚& US, UK etc. in EU, Asia, etc.)Looking at the amount of threads about this topic I believe it’s a opportunity for Dyson to truly delight customers!I‘m utterly disappointed that there’s no official converter/ adapter recommended that makes our precious Airwrap work when travelling, working abroad. In some countries you have +30 days of holiday & remote work is here to stay - it’s a Zeitgeist Lifestyle topic you seriously should take into consideration!How about partnering up with converter/adapter manufacturer and create an add-on product (as beautiful and practical like the Airwrap) and offering this to your customers? OR for sustainability reasons offer a rental service in your stores?Having said that, can any success stories about using your EU Airwrap in the US be shared with name and model or link to the exact adapter / conver

11 days ago

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