Ask the Community | Dyson Community | Dyson Community
Skip to main content
Visit Dyson.com Visit Dyson.com

Ask the Community

Can't find what you're looking for on the Community? Ask it here!

  • 1,064 Posts
  • 2,153 Replies
1067 Posts
Stuart
Dyson Community Manager
StuartStuart - Dyson
published in Ask the Community
Meet the Dyson Community | Introduce yourselfINTRODUCTION

Hi everyone! My name is Stuart and I am the Community Manager at Dyson.What a great position to be in, I have the opportunity to welcome everyone onto the site, share key topics from across our category range to help support you all and connect through our shared passion of Dyson!It’s been a pleasure to help create this space for all Dyson owners, users and enthusiasts, somewhere you can connect, collaborate and share knowledge with each other. I look forward to seeing it grow even more. It would be great if we used this thread to introduce ourselves - Share which Dyson you have, and maybe what the Community has done for you to date or what you’d like to see out of it in the future. If you’d prefer, update your profile with some background information and even a profile picture - It helps us all to seem a little more human. Feel free to add any other information, where you have your machine, a picture of it, or even a picture of your furry friend next to it!!

336982
M
P
PerkyNovice Member
posted in Ask the Community
What is your favourite Dyson product?

What is your favorite dyson product?

35811
S
P
PattyNew Member
asked in Ask the Community
How can I obtain an update on a refund status?

I returned my Dyson airwrap almost a month ago, and I have not received my refund of $599.  I got an email stating that it was received at the warehouse and my refund will be processed in 7-10 business days.  It’s been over 14 days.  I have never had such a rotten experience with any company, especially not one as well known as Dyson.  Every time I called I get a different answer, I want my money back. 

271511
D
R
R AllardiceRookie Member
asked in Ask the Community
V15 detect absolute SV22

Can I purchase a replacement purple gasket and a SV22 Floor Dock.

20
R
R
Rodger123New Member
asked in Ask the Community
Cyclone V10 cuts out on power 1 & 2, but Max OK

HiOur 5 year old V10 has just started cutting out on power settings 1 & 2. it’s fully charged, has a clean filter and no blockages. All 3 blue lights show, no red lights or blockage alerts. Press the trigger, pulses once, all lights go out - and yet it works OK on Max. I can’t see and answer to this in any previous topics:Help!Thanks

20
R
T
Trish432New Member
asked in Ask the Community
exchange problems

Dyson’s customer service is awful.  I sent in my corrale straightener in for an exchange sept 2024 followed their directions used their label only to be told the box did not contain the straightener when they received it.  I asked them what it did contain and they could not tell me.  I asked them if they had a video of whoever unboxed things and they said no.  I most certainly put the not charging straightener in the box so where did it go?   I called monthly for a while with no luck.  This is soooo time consuming but it’s a $500 dollar straightener!  I’ve not called in a while, who has time to call and hold for over an hour each time.  I’m so sad about this as we have many Dyson products, but I would be very hesitant to purchase another.  Where is my straightener Dyson? This is wrong!!!! 

171
Jaswinder
Community Moderator
A
alexandraroosNew Member
asked in Ask the Community
Scratches on my new Dyson Supersonic Nural™

Is it common to have very visible scratches on the plastic part even on a new Dyson Supersonic Nural™? It is my first ever Dyson hairdryer and kinda saddens and disappoints me that for the amount that it costs to have scratches before use.I understand that in use it may happen but that in a brand new one..

90
A
V
vyssmarieNew Member
asked in Ask the Community
Plates not fullt aligned

Is it normal for the plates not to be fully aligned or touching at the bottom, or could this indicate that the plates have shifted or sunk? Just want to confirm if this is by design or a potential defect. Is there a way to fix or resolve this issue?

50
V
4
4vijay2Rookie Member
asked in Ask the Community
chinese characters with Dyson skill on alexa app. I went through all the troubleshooting steps with no luck. please resolve or i will return it on Monday next week. thank you.

chinese characters with Dyson skill on alexa app. I went through all the troubleshooting steps with no luck. please resolve or i will return it on Monday next week. thank you.

262
4
A
AniljNovice Member
asked in Ask the Community
App Model Image

It would be great to have a proper image of the actual device we own as opposed to a stock image on the app. We have the Dyson Purifier Hot+Cool™ Formaldehyde HP09 purifying fan heater 

111
Aastha
Community Moderator
R
Rosie-LDNew Member
asked in Ask the Community
a refurbished dyson purifier + humidifier never works

I bought a refurbished air purifier + humidifier on the promise that the machine is thoroughly tested and cleaned. However, when I received it, it did not work at all and customer service requested to deep clean the machine to see if it works. It sounds like the machine was never tested or clean as they promised. Anyone is experiencing the same? I am so disappointed with the quality. Even though it is a refurbished, it should work as promised. I pay $400 for this machine :-( . What should I do next? 

161
Charu
Community Moderator
A
AddikremerNovice Member
asked in Ask the Community
Rotating function cannot switched off.

That‘s my Dyson and I‘m living in Germany nearby Stuttgart. The rotating function cannot be switched, neither with the app, nor by control pad. 

415
Aastha
Community Moderator
M
MaxlapRookie Member
posted in Ask the Community
my dyson app new uptade make navigation worst

With the new update, they have removed an element that makes the application irritating to use. Before you could swipe from right to left or right to change from one device to another, now it takes two clicks to change. It's not a lot of clicks, but day to day it has an impact. In the new menu, we only have the choice to click on the top right to return to the list of devices. Clicking on my products at the bottom doesn't even show us the list when we are on a device. In the application's update note, they indicated: improved navigation. It's quite the opposite.

1186
S
J
JYM71New Member
asked in Ask the Community
Supersonic Hairdryer Power Cord

My supersonic stopped working. The filter is clean but the green light on the plug does not appear to be coming on We have tried in several plug sockets and have pushed the test button. The Dyson support page is useless. The email support utterly useless and sent me to the accessories page which had no power cords on it. The phone line is useless over hour wait to speak to no one. I just want to know where I can buy a replacement USA cord for my machine - $650 cost for 3 year use is hopeless if you cannot fix the machine. Very disappointed with Dyson support and seeking any help possible.

4072
M
R
Ridldey89New Member
asked in Ask the Community
complaint

Given my specific health needs, I urge you to consider offering me a replacement or providing an alternative solution. The current situation is untenable, and I feel that as a loyal customer, my health and needs should be taken into account when determining resolution. I hope that Dyson will address this issue with the urgency it requires. Please let me know how you plan to resolve this matter as quickly as possible.Sincerely,[Moderation edit - personal details removed]

401
Jack
Dyson Community Manager
P
Paulo9271New Member
asked in Ask the Community
Compatible Docking Stations

is the docking station for a dyson cyclone v19 compatible with a Dyson V10 absolute

211
Aastha
Community Moderator
P
Petej nRookie Member
asked in Ask the Community
Customer Service

My experience is similar to a lot of others, terrible, but to further add insult to injury i have been advised to dump a perfectly viable part as Dyson cannot seem to issue a returns label despite several promises to issue a label and twice assuring me the problem had been escalated and would sorted. Finally they just issued a refund as told me to dump the perfect, but wrongly supplied part, which i might add was advised by Dyson as the correct part having identified my vacuum model number.that is sad and not very “GREEN”

421
Aastha
Community Moderator
C
cmcdashNew Member
asked in Ask the Community
changing battery

How to change the battery. 

1221
Aastha
Community Moderator
A
ankita.alungNovice Member
asked in Ask the Community
Will my Dyson airwrap multi-styler purchased in india work in Europe?

Hi,I purchased my dyson in india less than a year ago, I have conflicting answers to the question if it may work in Europe or not? My device is 230v | 50 hz, Europe’s 220v | 50hz. Going by the replies from dyson community, looks like my device falls in the same range as needed for Europe, yet I also keep coming across threads that mention it may not work anywhere except the country you bought it in. Could you please clarify? 

594
Jack
Dyson Community Manager
M
manzar seyidamirovaNew Member
asked in Ask the Community
MyDyson app is not available in Azerbaijan

What to do?

371
Charu
Community Moderator
L
le0New Member
posted in Ask the Community
Morph Solarcycle Morph light keeps turning off every few minutes

I had been a satisfied user of the Dyson Morph for over a year, and initially, I was pleased with its performance. However, starting from a few months ago, I experienced occasional instances where the device would turn off by itself. At the time, I attributed this to potential motion sensor sensitivity and didn't pay much attention.Regrettably, the problem seems to have intensified recently, with the Dyson Morph frequently shutting down on its own—even when the motion sensor is turned off!Annoyed by this recurring issue, I did some research and found many similar complaints from other users regarding the device's erratic behaviour. I'd like to know whether your team has identified the root cause of this issue and, if so, what steps can be taken to rectify it?!

9334
L
C
ColtonhillNew Member
asked in Ask the Community
Urgent: Five Failed Replacement Shipments for WashG1—Requesting Immediate Assistance

 I am reaching out to seek assistance regarding a series of unresolved issues with my Dyson WashG1 replacement process. Since sending my unit in for warranty repair in January, I have experienced five consecutive failed replacement shipments. Despite assurances from customer service, I have yet to receive a functioning unit. Shipment Timeline:• Shipment #1 – Lost on February 19, 2025 (Reported: all merchandise missing, carton discarded – Conroe, TX)• Shipment #2 – Lost on March 15, 2025 ( Missing shipping label – Houston, TX)• Shipment #3 – Lost on March 18, 2025 (package could not be located – Walton, KY)• Shipment #4 – Lost on March 23, 2025 (merchandise missing – Arlington, TX)• Shipment #5 – Lost on March 25, 2025 (Last scan in Houston, TX—never arrived) I have made multiple requests for the replacement to be shipped via FedEx or expedited overnight delivery, even offering to cover any additional costs. But I was declined. I have even tried to talk to UPS but UPS stated that they c

121
Aastha
Community Moderator
A
amelia9977Rookie Member
asked in Ask the Community
No Replacement Order after a month

I have been trying to get a replacement vacuum from Dyson for over a month. I sent in my original vacuum over a month ago, and have still not received a replacement. I have reached out 5 separate times following up on the replacement, and each time they tell me I will receive tracking information for my replacement in 24-48 hours… nothing.How do I go about getting my replacement? It seems unlikely anything will change by reaching out to their customer service at this point, I am out over $1000, and have been without a vacuum for over a month. One of the worst experiences with a business ever.

23211
Aastha
Community Moderator
A
aylenegurhyNew Member
asked in Ask the Community
Refunds

How to return a defective item to Dyson?How can I secure a full refund?  customer services are wasting my time ! 

391
Aastha
Community Moderator
L
LHillRookie Member
asked in Ask the Community
Looking for Advice – Dyson G1 Wash Replacement Nightmare

I bought a Dyson G1 Wash at the end of last year, but it had issues, so I contacted Dyson support. They instructed me to return the machine, and once they received it, they would send me a replacement.Dyson received my return on January 29th, but since then, it has been a complete mess trying to get my replacement:2/12: Dyson shipped a new unit, but UPS marked it as an empty carton. 2/17: Dyson attempted to ship again but forgot to put a shipping label, so it was returned to Dyson. 2/28: Another shipment attempt, but the package was marked as return to sender. 3/10: Dyson tried once again, and now this package is lost.I’ve contacted Dyson support multiple times, but all I get are scripted responses and no real help. I also tried reaching out to UPS, but Dyson has claims blocked, so I can’t even investigate on my own.At this point, I’m out a lot of money, and I still don’t have a working machine. Has anyone else dealt with this before? What should I do? Dyson seems unwilling or unable t

692
L
Terms & ConditionsCookie settings