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1075 Posts
Stuart
Dyson Community Manager
StuartStuart - Dyson
published in Ask the Community
Meet the Dyson Community | Introduce yourselfINTRODUCTION

Hi everyone! My name is Stuart and I am the Community Manager at Dyson.What a great position to be in, I have the opportunity to welcome everyone onto the site, share key topics from across our category range to help support you all and connect through our shared passion of Dyson!It’s been a pleasure to help create this space for all Dyson owners, users and enthusiasts, somewhere you can connect, collaborate and share knowledge with each other. I look forward to seeing it grow even more. It would be great if we used this thread to introduce ourselves - Share which Dyson you have, and maybe what the Community has done for you to date or what you’d like to see out of it in the future. If you’d prefer, update your profile with some background information and even a profile picture - It helps us all to seem a little more human. Feel free to add any other information, where you have your machine, a picture of it, or even a picture of your furry friend next to it!!

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PerkyNovice Member
posted in Ask the Community
What is your favourite Dyson product?

What is your favorite dyson product?

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PattyNew Member
asked in Ask the Community
How can I obtain an update on a refund status?

I returned my Dyson airwrap almost a month ago, and I have not received my refund of $599.  I got an email stating that it was received at the warehouse and my refund will be processed in 7-10 business days.  It’s been over 14 days.  I have never had such a rotten experience with any company, especially not one as well known as Dyson.  Every time I called I get a different answer, I want my money back. 

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The GeddesRookie Member
asked in Ask the Community
Wanted Dyson V11 OUTSIZE

Wanted: Dyson V11 Outsize. If anyone is looking to sell theirs, I’d be happy to buy it. Or if you know of a company that sells refurbished ones, I’d love a recommendation. I absolutely love mine — nothing else compares, especially for my 7-bedroom home. It’s perfect for what I need!

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Tulipo232New Member
asked in Ask the Community
dyson coralle repair

My coralle straighteners are showing an overheating warning symbol. I’ve had them 3 years and this fault has already been repaired under warranty. move spoken to Customer support who state that they cannot repair them. Anyone had a similar issue? Thank  you

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Ddyw003New Member
asked in Ask the Community
V12 Detect Slim Vaccum start and stop several times

I am experiencing an issue with my V12 Detect Slim vaccum (purchased 04/12/2024). When I press the power button, the unit functions normally for about 2-3 seconds, then the motor stops without powering down. The unit remains on.  I need to repeat this process several times before it functions correctly. This issue occurs even the vaccum itself has full battery charge level.I cleared the filter and the dustbin, and there are no error messages displayed on the screen. Could anyone advise?  Thanks

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BakerladyRookie Member
asked in Ask the Community
Dyson V15 Detect bellows split.

Anybody else having issues with the plastic bellows splitting?This is the second time it's happened to us,Dyson have give us another hoover but the same has happened again.

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MrLevesqueNew Member
asked in Ask the Community
Dyson CY23 Big Ball canister post motor filter availability.

I have a Dyson CY23 Big Ball canister vacuum. It needs a new post motor filter. I have searched US, UK and AUS websites and cannot find one for sale although one UK site states worldwide shipping but they exclude Dyson sales to the US. So far Dyson has not restocked this part and claims it should last the lifetime of the vacuum. Mine has deteriorated and is leaking dust. Does anyone know where I can find a replacement? Has anyone tried to rebuild the filter by replacing the papaer somehow?  Any help would be greatly appreciated as the vacuum is in perfect shape but totally useless without the filter.Thank you! 

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Aastha
Community Moderator
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blackfeesRookie Member
asked in Ask the Community
v8 Max suction does not work after trigger replacement

Hi,I have a V8 which replaced the the broken trigge. Now the max suction does not work, meaning it works only as normal suction.  Basically  the "turbo" suction  does not work.  I checked  if the 2 white and red small cable are guiod connected to the "-" and "+" respectively, and they are.  Any   comments  suggestions,  recommendations?  I would very  much appreciate   Thanks a lot

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Kevin BowmanNew Member
posted in Ask the Community
Does Bad Customer Experience destroy Brand Credibility and Loyalty

I recently ordered new appliances to replace older versions which had outlived their economic utility.  An immediate thought was to stay with the Dyson brand and so I reviewed the options online and selected what appeared to be a good deal with next day delivery.  The ordering and payment processes were seamless, and I was confident I had made the right choice with a steady flow of information to me via email that the order was processed and that the delivery partner was ready to deliver.It was shortly after this that I learned the truth about recent efficiency measures and of how unimportant my customer loyalty was. The delivery partner failed to deliver or attempt to do so; the order was lost be them.  Having personally identified a week-long window of opportunity during I would work from home to receive a delivery, when the period was complete and I was without my order I engaged further with Dyson customer services.  Every call I made was to an off-shore team who spoke a good stand

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Trish432Rookie Member
asked in Ask the Community
exchange problems

Dyson’s customer service is awful.  I sent in my corrale straightener in for an exchange sept 2024 followed their directions used their label only to be told the box did not contain the straightener when they received it.  I asked them what it did contain and they could not tell me.  I asked them if they had a video of whoever unboxed things and they said no.  I most certainly put the not charging straightener in the box so where did it go?   I called monthly for a while with no luck.  This is soooo time consuming but it’s a $500 dollar straightener!  I’ve not called in a while, who has time to call and hold for over an hour each time.  I’m so sad about this as we have many Dyson products, but I would be very hesitant to purchase another.  Where is my straightener Dyson? This is wrong!!!! 

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jim.yjhsiaoNew Member
asked in Ask the Community
I can't reach out to any of the custom support, and my hair dryer is broken

I have a Dyson supersonic hair dry which I bought it in Taiwan.I have being using it for about a year and a half.Yesterday, all of a sudden it stop working during use.Yes, I have tried every troubleshooting that mentioned on the website.And yes, the voltage in Taiwan is the same as Canada.After all, I just want to know is it even possible to get it repaired here in Canada?Thanks

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Jaswinder
Community Moderator
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g1UserNew Member
posted in Ask the Community
New product suggestion - All purpose celaner/steryliser device

So, with a vacuum and a mop, my my flors and bookshelves/cases are debris free. However bathroom and kitchen still need tons of detergent, sheets of single use paper and elbow grease. I hate cleaning tables, kitchen sink, and especially bathroom from water stains. WE need a device to ease this process, so that we can with just a swipe, make sure that surface is stain and germ free. Pls Dyson engineers, this is the last gemstone to concur household maintenance since, the air is clean and flat surfaces are dust and debris free.  

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Jack
Dyson Community Manager
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Rodger123New Member
asked in Ask the Community
Cyclone V10 cuts out on power 1 & 2, but Max OK

HiOur 5 year old V10 has just started cutting out on power settings 1 & 2. it’s fully charged, has a clean filter and no blockages. All 3 blue lights show, no red lights or blockage alerts. Press the trigger, pulses once, all lights go out - and yet it works OK on Max. I can’t see and answer to this in any previous topics:Help!Thanks

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4vijay2Novice Member
asked in Ask the Community
chinese characters with Dyson skill on alexa app. I went through all the troubleshooting steps with no luck. please resolve or i will return it on Monday next week. thank you.

chinese characters with Dyson skill on alexa app. I went through all the troubleshooting steps with no luck. please resolve or i will return it on Monday next week. thank you.

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kathyopcnRookie Member
asked in Ask the Community
dyson BP04 graph

My new BP04 graph is always red amber yellow and green. It’s in auto mode high fan.

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alexandraroosNew Member
asked in Ask the Community
Scratches on my new Dyson Supersonic Nural™

Is it common to have very visible scratches on the plastic part even on a new Dyson Supersonic Nural™? It is my first ever Dyson hairdryer and kinda saddens and disappoints me that for the amount that it costs to have scratches before use.I understand that in use it may happen but that in a brand new one..

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Jaswinder
Community Moderator
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Victoria658Rookie Member
asked in Ask the Community
v15 submarine complete lousy floor washing

I’ve just used my new ( bought a few weeks ago) but waited to use on my brand new vinyl floor. The clean is dreadful, streaky, cannot remove dog paw prints, light dust. My home isn’t huge and I bought the machine specifically so I didn’t have to do my floors twice, once with vacuum and once with a mop. Any ideas what I am doing wrong? If the clean continues to be this dreadful, it’s going back to Dyson. 

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Rosie-LDNew Member
asked in Ask the Community
a refurbished dyson purifier + humidifier never works

I bought a refurbished air purifier + humidifier on the promise that the machine is thoroughly tested and cleaned. However, when I received it, it did not work at all and customer service requested to deep clean the machine to see if it works. It sounds like the machine was never tested or clean as they promised. Anyone is experiencing the same? I am so disappointed with the quality. Even though it is a refurbished, it should work as promised. I pay $400 for this machine :-( . What should I do next? 

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Charu
Community Moderator
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AddikremerNovice Member
asked in Ask the Community
Rotating function cannot switched off.

That‘s my Dyson and I‘m living in Germany nearby Stuttgart. The rotating function cannot be switched, neither with the app, nor by control pad. 

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Aastha
Community Moderator
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MaxlapRookie Member
posted in Ask the Community
my dyson app new uptade make navigation worst

With the new update, they have removed an element that makes the application irritating to use. Before you could swipe from right to left or right to change from one device to another, now it takes two clicks to change. It's not a lot of clicks, but day to day it has an impact. In the new menu, we only have the choice to click on the top right to return to the list of devices. Clicking on my products at the bottom doesn't even show us the list when we are on a device. In the application's update note, they indicated: improved navigation. It's quite the opposite.

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JYM71New Member
asked in Ask the Community
Supersonic Hairdryer Power Cord

My supersonic stopped working. The filter is clean but the green light on the plug does not appear to be coming on We have tried in several plug sockets and have pushed the test button. The Dyson support page is useless. The email support utterly useless and sent me to the accessories page which had no power cords on it. The phone line is useless over hour wait to speak to no one. I just want to know where I can buy a replacement USA cord for my machine - $650 cost for 3 year use is hopeless if you cannot fix the machine. Very disappointed with Dyson support and seeking any help possible.

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Ridldey89New Member
asked in Ask the Community
complaint

Given my specific health needs, I urge you to consider offering me a replacement or providing an alternative solution. The current situation is untenable, and I feel that as a loyal customer, my health and needs should be taken into account when determining resolution. I hope that Dyson will address this issue with the urgency it requires. Please let me know how you plan to resolve this matter as quickly as possible.Sincerely,[Moderation edit - personal details removed]

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Jack
Dyson Community Manager
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Paulo9271New Member
asked in Ask the Community
Compatible Docking Stations

is the docking station for a dyson cyclone v19 compatible with a Dyson V10 absolute

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Aastha
Community Moderator
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Petej nRookie Member
asked in Ask the Community
Customer Service

My experience is similar to a lot of others, terrible, but to further add insult to injury i have been advised to dump a perfectly viable part as Dyson cannot seem to issue a returns label despite several promises to issue a label and twice assuring me the problem had been escalated and would sorted. Finally they just issued a refund as told me to dump the perfect, but wrongly supplied part, which i might add was advised by Dyson as the correct part having identified my vacuum model number.that is sad and not very “GREEN”

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Aastha
Community Moderator
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