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StuartDyson Community Manager

published in Ask the Community

Meet the Community | Introduce yourselfINTRODUCTION

Hi everyone! My name is Stuart and I am the Community Manager at Dyson.What a great position to be in, I have the opportunity to welcome everyone onto the site, share key topics from across our category range to help support you all and connect through our shared passion of Dyson!It’s been a pleasure to help create this space for all Dyson owners, users and enthusiasts, somewhere you can connect, collaborate and share knowledge with each other. I look forward to seeing it grow even more. It would be great if we used this thread to introduce ourselves - Share which Dyson you have, and maybe what the Community has done for you to date or what you’d like to see out of it in the future. If you’d prefer, update your profile with some background information and even a profile picture - It helps us all to seem a little more human. Feel free to add any other information, where you have your machine, a picture of it, or even a picture of your furry friend next to it!!

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1 month ago

StuartDyson Community Manager

published in Ask the Community

Dyson Zone™️ headphones: Photo CompetitionHEADPHONES

With even more Dyson Zone™️ headphones making their way into peoples hands and onto their heads, we’d love to see how they're slotting into your day-to-day routines, both outside and inside the home. We want you to share photos of you using your headphones in your every day – commuting into the office, exploring your hometown/city, or even listening to your favourite song at home. Whatever the occasion, we want to see it.To start sharing, simply use the comment box below to upload your photos. Any videos can be shared via Instagram using the hashtags #MyDyson, #DysonZone. The winner won’t only receive bragging rights (until the next competition), but will also be rewarded with a very unique community badge. Competition Badge For those that upload their photos and videos to Instagram, you’ll be in with a chance to be featured in one of Dyson’s future posts on the platform! The competition is open for a seven-day period, closing at 2pm BST/9am EST. Shortly after, we’ll announce the winn

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21 hours ago

jumill87Novice Member

asked in Ask the Community

Tracking - How do I locate my order?

22 hours ago

tlpickeringRookie Member

posted in Ask the Community

US Shipping Issues

I know a lot of people have had shipping issues on here, but I don’t know what the resolution ends up being for most of them. I ordered a V15 Detect over 10 days ago, it was shipped via GLS with “next day delivery”. GLS tracking shows that they received the package that day, it arrived in my city, and then disappeared. Every day GLS would just “reschedule” the delivery to the next day, over and over for a week straight. I contacted them multiple times and never got any answers. I also submitted requests to Dyson multiple times and have never gotten any response. Finally I bit the bullet and sat on hold with Dyson for almost an hour to speak with someone. They told me that they could see the GLS issue, and they would go ahead and send me a new one via UPS. They told me that I would receive the confirmation and UPS tracking within 24-48 hours. Well, guess what! It’s been over 48 hours and I’ve gotten nothing! No update of any kind on my orders page either. Would love to know what the

1 day ago

QueenJMTNovice Member

posted in Ask the Community

Customer Service Feedback!

I have been waiting for a canister replacement for my Dyson V15 Detect for over two months. I was told by one customer service rep a couple of weeks ago that if the canister was still out of stock, they would ship me a brand new vaccum and I would receive a label to then send the other one back. Sounds fair, right? Well, today I was told I would have to send the defecrtive one back first and then they would ship me an new one! This is totally not right! So, Dyson may not trust me, but I sure don’t trust them to honor their part of the deal, especially after all the bad reviews I’ve read! Whatever happened to making the customer happy? I’ve been waiting 2 months for a vaccum I can use and this is the worst service ever. All I want is to recieve what I was promised and then you will get your defective vaccum back. After purchasing 3 Dyson vaccums over the past several years, this is how I get treated!

3 days ago

JasmineNew Member

posted in Ask the Community

Dyson Service Complaint

I recently had a very frustrating experience with your company. On 28/11/2022, I purchased the V11 vacuum cleaner through Official Website whatapp customer service during the Black Friday event. Unfortunately, your service has not performed well. because Over the past three months, I contacted customer service many times and was told that the item was in stock, but I was always told to wait for delivery. I am disappointed because the service was not performed correctly; Until today I contacted customer service to inquire about the order, customer service informed me that there is stock, but I have to re-order and pay a higher price for the purchase of this item again! that it's in stock, why can't you accept my previous order and ship it to me? I think I have been neglected before, resulting in me not receiving my item, and now I have to buy it again at a higher price. I feel it is very unfair. I want to ensure that you think seriously about your commitment to customers. Treating them

11 days ago

Green DogRookie Member

asked in Ask the Community

How do I speak with complaints team?

I have had several calls with Dyson phone line and literally 200+ Whatsapp messages. All trying to get my vacuum working. I have been told to buy and have bought: a new motor, new powerhead, new filter. It has been returned to Dyson and returned to me not working. I have continually asked to speak to complaints team. I have been promised call backs repeatedly but they have never happened. I have wasted so much effort and money since December. How do I speak to someone who can help: manager or complaints team.

12 days ago

SkippyNew Member

asked in Ask the Community

dchope65Rookie Member

posted in Ask the Community

Dyson is not the Best. Do not buy!!!

This Dyson was purchased for my daughter who is a hairstylist and was told Dyson was the best. She maintained the dryer every week and it worked until 1 month after the 2 year warranty was done. The filters were cleaned every week. Well Dyson is NOT the best. We wanted to get it repaired and before doing so we used the online troubleshooter and have spoken to a customer service representative who basically said that if the dryer is over the warranty period, Dyson will do nothing to repair it. I was also told that my local Dyson Repair center will not repair it because they only fix vacuums. So sad that a $500 hair dryer only has a 2 year warranty. The warranty should be for the life of the product. The customer service representative was awful. I was pleading for some kind of assistance and was told “over two years, you're out of luck!”One would think that a $500 dryer would exceed expectations. The $99 Babyliss that replaced it has been working like a charm for 3 years. Just venting

29 days ago

billyhero97New Member

posted in Ask the Community

Shocking Customer Support

Hey Dyson - why can't you join together your customer support and deliver a half decent service for a product under warranty. 3 times support has been cancelled by an automated process. But without telling the customer. 20 days with a vacuum and still Dyson unable to help. Have been promised a call back by Complaints department - they can't even make that happen. What an awful support system

1 month ago

OMurchoNew Member

posted in Ask the Community

Dyson Lawn Mower

There isn’t one, but wouldn’t that be amazing! I have a electric lawn mower that doesn’t have enough suction power to push the grass into the bag. It constantly clogs at the opening. I was thinking, with the proper suction, I would only have to mess with the bag when it was actually full.

1 month ago

JVW99New Member

posted in Ask the Community

Help! The customer service phone number is not working!

Trying to contact Dyson to request a new charger for my Dyson V7 cleaner!! (Moderation Edit - Tags Added/Category Updated)

1 month ago

Hydra5622New Member

asked in Ask the Community

Stolen Package - What should I do?

I purchased a dyson supersonic blow dryer my 3rd one and was robbed on my birthday I was suppose to receive it but I never did and no signature was required:(and dyson was quick to not help me at all!!!.I'm so disappointed 😞 they declined my claim In less then a hour…Any suggestions what I can do?

1 month ago

Rick88New Member

asked in Ask the Community

Can I get an update on my order here?!

Last Friday (21 Apr) I ordered a part for a Dyson V6.On Saturday (22 Apr) I received an email stating that the order was being processed and that I would shortly receive a tracking number from Royal Mail.Since then nothing.Tried emailing to the email address given in the order conformation only to receive a message stating that the address wasn’t monitored and I wouldn’t get a response.So I tried the telephone. Just got cut off each time.Not impressed.Thinking maybe I should just request a chargeback and buy elsewhere… :-(How does one get a status update for an order…?

1 month ago

CKPNovice Member

asked in Ask the Community

How can I leave a product review on the Dyson website?

How can I leave a review for the Dyson Purifier Humidify & Cool Formaldehyde? (Moderation edit - Tags Added/Title Updated)

1 month ago

Captdan101New Member

asked in Ask the Community

Refund run around - HELP!

I’m (maybe not now) a Dyson fan (no pun intended), I have 5 units in my house. Here’s my issue with Dyson:I ordered 2x V-12 units end of January, one for gift and one upgrade for me. Do to personal issues had to return both and process the returns after the first unit was delivered. I never opened either units, I received two emails from Dyson that my return request is being looked into from separate emails. Then received two emails with return instructions with a Return Numbers. I returned each of them individually, with days later received two emails letting me know each was received. Little over 2-weeks received two emails for each that my return has been processed and moneys should be sent back to my financial institution in about 3 days. So far So good. My financial institution (both units financed from same place) was credited for 1 of my purchases. Waited another week and no credit on the second unit, I contacted Dyson and they said the credit was processed and funds returned to

1 month ago

GrimmsterNew Member

asked in Ask the Community

Price is going from $399 to $549 when checking out

The Animal 3 Complete is $399.99 when added to the cart. When I check out it becomes $549.99.To avoid confusion it really should be more clear that that price requires the affirm financing.

1 month ago

MarmurNew Member

posted in Ask the Community

Can I change an order after I've placed it?

Hello, I just ordered the product pictured below from you. transfer was made and I thought there were other things on the list. Can I still change the product I want for this price? I made a mistake and I would like to receive the whole set and not just the curling iron. (Moderation Edit - Tags Added)

1 month ago

samwiseBronze Level Contributor

published in Ask the Community

Dyson NEW Lego sorterSPOTLIGHTED POST

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2 months ago

Stormydaze22New Member

asked in Ask the Community

Dyson Reviewer Program

I was just wondering if anyone had any tips or ideas about how to increase my chances of being selected to join the Dyson Reviewer’s Program? Or any info on how that process works? I am a long time, die hard fan of the company as a whole and it’s products. I own LOTS of Dyson stuff so that is why I am so interested in joining. TIA.

2 months ago

pbette1965Rookie Member

posted in Ask the Community

Poor Customer Experience

I have done a lot of business with Dyson over the years having purchased hair dryers, styling tools, air humidifier/purifier’s, and many, many vacuums. I have never returned a product, ever. I had purchased two vacuums to give as Christmas gifts along with two docking systems.The products were delayed, delayed, and delayed, even though I ordered them in November. Needless to say they did not arrive in time for the Christmas holiday. My delivery arrived sometime in January and Dyson sent the wrong docking systems. Unfortunately, my mother had to have emergency surgery in January..with that said I was not able to open the docking systems until most recently and it was then that I recognized that Dyson shipped me the incorrect products. I contacted Dyson to see if I could return the two docking systems as they were still in the box, and as I was not looking for my money back, but instead a credit to use back at Dyson..I could not believe how I was treated.It took five phone calls to Dyson

2 months ago

discerningconsumerNovice Member

posted in Ask the Community

Dyson Korean Service Centres Feedback

I live in Seoul, South Korea. I have used the Dyson service centers here for repairs but it has been terrible. The service centers have been outsourced so they are not operated, or managed by Dyson. There is a Dyson phone center which connects you to the outsourced service centers. However, other than transferring your call, Dyson is unable to help you in any other way. Dyson is unable to answer questions about the repair service, or even the service centers themselves.I have been to the outsourced service centers and it has been a terrible experience. The service is extremely poor, they have been dishonest about quotes, they will not give you a date by which you can expect repairs to be done unless you push them. In my case, when I asked when the repairs would be done, the technician simply said “I don’t know”.I’m wondering if Dyson has the same model of outsourcing service centers in other countries or is this unique to Korea? I’m looking forward to hearing about Dyson repair servic

2 months ago

davidm3New Member

asked in Ask the Community

Lost/Missing Package - What should I do?

I recently ordered an item online and I received an email stating that it was delivered. I originally checked the secured mail room but I could not find it. I then walked around my apartment building to see if they left it outside, but still I could not find it. I spoke with management who stated they will keep an eye out for my package. My building is an apartment building with several other businesses below it. My apartment has a sign posted to notice all delivery drivers to place any packages in the "SECURED" mail room, as the front lobby is unsecured. My guess is that my package was either stolen orthe delivery driver dropped it off to the wrong location. I purchased this item as a gift for this weekend but looks like I won't be getting it on time. I then had to spend more money to buy another one in-store for a more secure purchase.I submitted a status check on the delivery but I did not receive any response yet. I just spent twice the amount for one item. I don't want to do a cha

2 months ago

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