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StuartDyson Community Manager

published in Ask the Community

Meet the Community | Introduce yourselfINTRODUCTION

Hi everyone! My name is Stuart and I am the Community Manager at Dyson.What a great position to be in, I have the opportunity to welcome everyone onto the site, share key topics from across our category range to help support you all and connect through our shared passion of Dyson!It’s been a pleasure to help create this space for all Dyson owners, users and enthusiasts, somewhere you can connect, collaborate and share knowledge with each other. I look forward to seeing it grow even more. It would be great if we used this thread to introduce ourselves - Share which Dyson you have, and maybe what the Community has done for you to date or what you’d like to see out of it in the future. If you’d prefer, update your profile with some background information and even a profile picture - It helps us all to seem a little more human. Feel free to add any other information, where you have your machine, a picture of it, or even a picture of your furry friend next to it!!

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8 hours ago

PattyNew Member

asked in Ask the Community

How can I obtain an update on a refund status?

I returned my Dyson airwrap almost a month ago, and I have not received my refund of $599. I got an email stating that it was received at the warehouse and my refund will be processed in 7-10 business days. It’s been over 14 days. I have never had such a rotten experience with any company, especially not one as well known as Dyson. Every time I called I get a different answer, I want my money back.

1 month ago

PerkyNovice Member

posted in Ask the Community

What is your favourite Dyson product?

What is your favorite dyson product?

2 months ago

veronicanicoleNew Member

posted in Ask the Community

GLS Shipping Nightmare - Feedback

I know a lot of people have had shipping issues on here with GLS not delivering a product and repeatedly putting “Reschedules/Missed Delivery” as the update. Which is SO CRAZY to me how this company continues to work with GLS, knowing they are consistently “losing” expensive packages and not delivering them. I ordered a V15 Detect over 10 days ago (Oct 16), it was shipped via GLS with “next day delivery”. GLS tracking shows that they received the package that day, it arrived in a city about 35 mins away from me, and then NOTHING. Every day GLS would just “reschedule” the delivery to the next day, over and OVER AGAIN. We are going on 6 days now rescheduling with NO actual delivery attempted. I have contacted GLS multiple times, they can’t give me any straight answers. They claim that the last day their end shows any updates is on Oct 17. Wow, one day after I ordered- Nice. They are no help, constantly telling me they have escalated the matter and will receive in an update within 24 hour

2 hours ago

GodwinNew Member

asked in Ask the Community

im struggling to return the vacuum cleaner I bought recently

Hi,I am experiencing this kind of frustration with return for the first time. I made 2 attempts to fill the return form and waiting beyond 48 hours each time for the response. There is no customer service or any kind of help from the company. I have no clue as how to return this. By reading others experiences in the internet, I really doubt that I will be able to return this and get the refund. If I don’t get any response in next two days, I’m planning to go to customer grievances forum. If I’m missing anything here regarding the return policy, please advise.thank you

4 hours ago

RealRookie Member

asked in Ask the Community

V15 Animal variant - Is this no longer in production?

My wife heard about the Animal variants and I simply cannot find these anywhere other than the Ball. Really looking for the V15 or V12 as she wants a cordless.Is this in production still? Was the technology rolled into current models?

5 hours ago

sim19971New Member

asked in Ask the Community

DarkAcidNovice Member

asked in Ask the Community

Machine Air Quality Report Unavailable BP03

I’ve had my BP03 running continuously for well over a month now with continuous monitoring turned on. However, when I check the air quality report it tells me the report is unavailable. How long does this need to run to generate a report? I called customer service and they had no clue what I was talking about.

7 hours ago

Jhea8Rookie Member

asked in Ask the Community

What are the differences between Dyson's UK corded upright vacuum range?

Hello Dyson Community,Please can you help.I am looking at the Dyson Ball Animal Origin vs the Dyson Ball Animal and had a question to ask.Does one have more suction power than the other? If not what are the reasons for the £50 price difference?I can see that the Origin model has a longer cord length, is heavier with a larger capacity, but is that all? Is the filtration different?Before I purchase my next Dyson I would really appreciate your feedback on this?Thank you.Kind RegardsJohn(Moderation edit - title updated)

23 hours ago

JXBNew Member

asked in Ask the Community

How long does it take to my exchange order?

My airwrap broke two months ago and the Dyson promised me to send me a new airwrap. So I sent my broke airwrap 10/20/2023. But they still don’t send me the new one. Ever since I return my airwrap I chat or send email to them for checking status of exchange. The agents only said the exchange is being processed, it will be shipped soon. But still they do not ship it. How can I resolve this delayed problem?

1 day ago

valeria753New Member

asked in Ask the Community

Impossible to get help from customer service!!

I can see from the many posts that I am not the only one who can’t get a refund from Dyson. I returned a product three months ago. I have proof of return, I have an email from Dyson confirming receipt yet I never received a refund. I have been told around 30 times that I will receive the refund “soon”, but it doesn’t happen.I have lost count of how many emails, WhatsApp messages, Facebook messages I sent and how many times I called to get no answer or no resolution. I am doing the last attempt on here to see whether they can actually resolve this or I need to report them to the ombudsman service in the UK. This is shocking, it’s the worst customer service I have ever experienced, I will never ever buy any product from them again!!!Does anyone has any suggestion on how to eventually get a refund?? thank you!Valeria

1 day ago

A.tripNew Member

asked in Ask the Community

complaint

Does someone have an actual email address for Dyson complaints please?Just spent 50 minutes waiting to speak to someone, who couldn’t help so said they would send us an email address to write to. He did but it’s not a valid address … 😡uk.resolutions@dyson.com

1 day ago

jordanparkNew Member

asked in Ask the Community

Dyson v15 Detect Absolute - set-up

I have the same question as someone else on here 4 months ago. I am having trouble setting up the arm on my v15 because the clear plastic attachment doesn’t match the instructions provided. see their original post

1 day ago

trstackNew Member

posted in Ask the Community

Support is Abysmal

Support is a jokeAs a long time Dyson owner of 9+ products, I am extremely disappointed in the post sale support of Dyson products. Two (2) different units were defective and had be be exchanged within 40 days of purchase. The support mechanism is a joke!Multiple calls, chats and emails always had me talking to a different person who promised to solve the problem. I had to proactively chase support to resolve my issues. While everyone was nice and promised to resolve my issues, very little got done. Making owners wait weeks for exchanges is nonsense. Try shipping the exchange unit first and I’ll ship back the defective unit in the box you just sent! Dyson likes to command the price point and prestige of “Apple” or “Lexus” products and support but falls far short in all aspects of post sale support. After weeks of nonsense and finally getting my replacement units, a “resolution specialist” follows up by leaving me a voice mail on 11/27/2023. The return phone number is the main support l

1 day ago

PhattonRookie Member

asked in Ask the Community

Why dont Dyson live up to their mission statement? Heres why

CONSTANTLY ON THE PHONE TO THEM NO SATISFACTORY OUTCOME. THEY MAKE IT AS DIFFICULT AS POSSIBLE TO LODGE A COMPLAINT… DO THEY NOT COMPLY WITH THE LATEST CONSUMER DUTY REGULATIONS?!, I am disgusted that Dyson professes to have a mission statement “ solving the problems that others have ignored….” Is so incapable of solving issues with its customers.I am the owner of a Dyson Ball Animal with a fault and have now made three calls to the so called customer care team. the first failed to type in my email address correctly, resulting in an unnecessary second call to query the progress with the collection of the faulty appliance. I was categorically told a collection date would be today and that this would be confirmed by email. I took a day off work unpaid and, what a surprise, I called the customer care number and they had no record of the collection date.Clearly the last call handler lied to me and I have lost a days pay.i asked to be transferred to a supervisor but that seemed too diff

1 day ago

barley53Rookie Member

asked in Ask the Community

Is anyone else finding it impossible to get any help from customer services in GB&I?

I'm trying to return an accessory that doesn’t appear to fit. I've tried explaining this to someone on the phone who struggled to understand the problem, they eventually promised to order the correct attachment on my behalf, but I've heard nothing. No response from the askdyson email after 2 weeks.

1 day ago

Nollaig89Novice Member

asked in Ask the Community

Travelling from US to Ireland with Airstrait

I’m travelling to Ireland soon from the US for a month. I want to bring my Airstrait. Can anyone please advise if the Airstrait can be: packed into hand luggage (the device has a large battery) and what adaptor can I purchase so it works while I’m there?thank you

1 day ago

MrDJJonesNew Member

asked in Ask the Community

I will never buy a Dyson product again - refund is a joke

I see all the negative feedback from the community regarding a refund, I’m experiencing exactly the same ….and on principle will never buy a Sir Dyson product again.I’m sure Sir Dyson would be delighted to hear that the company name he has built up is in such poor hands.I’m looking forward to a personal call back from Sir Dyson to apologies and thank me for flagging this

1 day ago

LourdaRookie Member

asked in Ask the Community

customs charge query

I want to buy a spare filter for my Dyson v15 detect. I live in Ireland. Will I be charged for customs?

1 day ago

SimonPNew Member

asked in Ask the Community

Batteries

A few days ago the original battery in my DC59 cordless vacuum died...after at least six or seven years of use, usually most days.I replaced the battery with a new one (Dyson) which I’d bought well over a year ago, maybe longer. The problem I’ve encountered is that the new battery only lasted for about five sessions before it died.My question is...has the new battery died so quickly because I’d kept it as the replacement for such a long time?

1 day ago

alebarrionuevoRookie Member

asked in Ask the Community

Waiting almost 2 months for a refund. Terrible service dyson uk

I ordered two Dyson vacuum cleaners by accident as the website glitched. I then proceeded to return one and received the email that the return had been processed. That was on the 26th of September. Since then I have used every path available to contact customer service including Whastapp, live chat and phone call. Initially I was told to wait longer, now it has been past overdue and the last 3 times I contacted the Dyson team, they had said they raised my case. I keep receiving lies over and over and no refund yet. One time it was raised to the manager and the next to the operations team. Finally, last time I got told that I would receive a call to confirm the next day and then nothing happened. It has been a week now since that incident which is why I am writing this review as last resource. Terrible experience. Does anyone know what else I can do now?

1 day ago

bobamilkteaNew Member

asked in Ask the Community

GLS Shipping

On November 26th, I eagerly placed an order for the V8 Absolute, with the promise of delivery by the 28th. However, my anticipation has been met with disappointment as the shipping status changed unexpectedly. Seeking answers, I contacted GLS customer support, only to find they are uncertain about the delivery timeline. This situation is particularly frustrating, especially since I recently moved to a new place. Regrettably, if GLS remains Dyson's sole shipping partner, I am hesitant to consider future orders from the brand.

2 days ago

JiaNew Member

asked in Ask the Community

Floor dok for V12 DETECT SLIM ABSOLUTE

Hi,I’m looking for a floor dok for V12 detect slim absolute. Does anyone if the dyson floor dok or the floor dok Multi is compatible with V12?

2 days ago

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