Ask the Community
Can't find what you're looking for on the Community? Ask it here!
- 140 Topics
- 435 Replies
When an order is accepted by Dyson, they aim to deliver it within the timescales outlined during checkout. This is confirmed by email once the order has been dispatched. This email also contains information on the chosen delivery method, either through a local courier service or via the local postal service. For order delivered using a local courier, this email will also contain tracking information. Those order delivered through the local postal service; these will usually arrive within 5 - 10 working days.Some offers and promotions may have different delivery timescales, which will be outlined in the terms and conditions for each promotion. This will also be confirmed in the confirmation email received at dispatch. If you believe your delivery has been delayed, missed or it hasn’t arrived when you expected it to, here is what you need to know.There are several factors in which impact this delivery timescales. Unforeseen service disruption with the courier, a higher than usual demand
Meet the Community | Introduce yourselfINTRODUCTION
Hi everyone! My name is Stuart and I am the Community Manager at Dyson.What a great position to be in, I have the opportunity to welcome everyone onto the site, share key topics from across our category range to help support you all and connect through our shared passion of Dyson!It’s been a pleasure to help create this space for all Dyson owners, users and enthusiasts, somewhere you can connect, collaborate and share knowledge with each other. I look forward to seeing it grow even more. It would be great if we used this thread to introduce ourselves - Share which Dyson you have, and maybe what the Community has done for you to date or what you’d like to see out of it in the future. If you’d prefer, update your profile with some background information and even a profile picture - It helps us all to seem a little more human. Feel free to add any other information, like where you have your machine, a picture of it, or even a picture of your furry friend next to it!!
Now the price of electricity in the UK has risen steeply I am finding the Dyson Pure Hot+Cool™ purifier fan heater very expensive to run! The heater warms the room a few degrees higher than requested then the cooling fan cuts in to cool the room down. The fan is quite cold when this happens! So the machine is constantly running - making it expensive to run. It would have been better to heat the room to the temp requested and only start heating again when the room temp drops same for the cooling fan.
Hello everyone,I have an issue with first charging of V15, is stuck at 70% (keep it for more then 48 hours). I checked charger with multimeter is ok but battery is not taking charge. I can`t even drain battery, LCD says “Full charge before first use” .Please help!
Hi All,I noticed yesterday when I contacted support and booked a callback as they were busy that the callback appeared on my phone from “GB Competitions” rather than from Dyson. I was a tad worried that I was going to be spending £319 for a new vacuum cleaner and the call wasn’t from Dyson. Didn’t inspire me with confidence. Has anyone else noticed this? (Edited by moderator – Tags added)
Looking for tech support for an HP-04 unit.Just purchased from someone who usedit a handful of times. It worked the first day andthen the dreaded 'exclamation point' displayed.Tried the remote power button while turning the uniton for 10 seconds and the night feature as well for 5 seconds.Still no good.
Can anyone advise whether Dyson have an email address to complain to? I have a few issues going on….. I need to return a product and whatsapp is useless. I want to send an email as lifestyle, means I cannot call. Keep telling me they have sent me a label to print and take to royal mail, nothing received waited well over 24 hours and checked spam. Then I get an email from DPD saying will be collected but I have no returns label for them either. I paid for 2 products via paypal pay in 3 because I ordered the wrong one initially and someone has taken 3 payments!! Almost £600 in total!! I have contacted my bank they cannot do anything and paypal are useless. I have sent several whatsapp messages and people are not solving my issue. Hoping maybe an email will(Edited by moderator – Tags added)
This is just a suggestion; the Dyson Co. seems quite innovative, and it occurred to me as I was using an Airblade V at a restaurant recently, that it would be awesome if I had one of these on the floor, maybe doubling as a weight scale, SO THAT…. each morning when I get out of the shower, and jump on the scale, I could dry my feet at the same time!Then it occurred to me (as I was thinking about how nice that would be), that using warm air to remove the water and moisture from between toes, would actually help millions and millions of people prevent athletes foot. It could actually provide a much needed health benefit for millions of people who suffer from that occasionally, or even regularly.Towels are generally too thick to easily daub water and moisture out from between toes, and I SUSPECT… I’m not the only one that finds this to be the case. HOWEVER… if I had a device similar to the Airblade that was on the floor, and could step on that each AM for a minute or two, the WARM air
Your Dyson machine is designed to give you many years of excellent performance.Time to time you may need to order a spare part or an accessory, either new or as a replacement.To shop genuine spare parts or accessories, please navigate to our online store. Once here, select a machine from the on-screen options and continue through the journey to view all associated parts.To view if a spare or accessory is compatible with a machine, visit the ‘Accessory store’. Selecting either the Cordless, Corded or Hair care accessories. On the accessory page, a full list of compatible machines is listed. If you require a manual for your machine, one can be downloaded through our Guides and manuals link.
Has anyone else had issues with false advertising here? A few day ago we tried to purchase the Dyson Ball Animal 2 Total Clean (Blue) for $399.99 as advertised on this site and the shopping cart would not let us check out unless we paid $599.99!! After chatting for ½ hour with the virtual assistant, I was promised someone would get back to me but that never happened! I want to know if anyone else had this happen, as I intend to write the FTC about this.
Your Dyson machine is designed to give you many years of excellent performance.If your Dyson machine isn’t working properly, please first visit our Troubleshooting page where we may be able to help you fix it, or where you can purchase replacement parts.If the Troubleshooting steps have not resolved the problem with your Dyson machine, we can arrange for a repair. Subject to your geographical location and the service offered locally, your Dyson machine will either be picked up from your home address by a courier service or you’ll be invited into a service centre. Your machine will then be repaired and returned to you.The repair includes labour and spare parts where required (excluding additional accessories and filters), which are guaranteed until the end of the machine guarantee, for 12 months, or until service support ends for your machine – whichever is soonest.To book a repair, continue through the Troubleshooting journey until you reach an on-screen prompt. This prompt will eithe
I hope someone in the community can provide a solution as I have for the last 3 weeks trying to get them to service a brand new machine which is not working-Details are given below-There is no email id where one can contact them except wattsapp where they have standard replies regarding default and escalation.I am surprised to receive your wattsapp asking me to rate you for the service rendered in resolving a complaint.I have since 1st November, maybe earlier been requesting you to resolve a problem with your air purifier.This is brand new and has hardly been used as we were never here.I have had a no of exchanges and finally was put to an expert for resolving the problem. The expert finally came to the conclusion that the machine has to be picked up on 10th. November. The machine inspite of being in Dehradun is operating at speed no 10 showing that the air is poor quality, which it is not as the LG machine is showing 70 and less-I was explained that your machine follows WHO standards,
I recently ordered an item online and I received an email stating that it was delivered. I originally checked the secured mail room but I could not find it. I then walked around my apartment building to see if they left it outside, but still I could not find it. I spoke with management who stated they will keep an eye out for my package. My building is an apartment building with several other businesses below it. My apartment has a sign posted to notice all delivery drivers to place any packages in the "SECURED" mail room, as the front lobby is unsecured. My guess is that my package was either stolen orthe delivery driver dropped it off to the wrong location. I purchased this item as a gift for this weekend but looks like I won't be getting it on time. I then had to spend more money to buy another one in-store for a more secure purchase.I submitted a status check on the delivery but I did not receive any response yet. I just spent twice the amount for one item. I don't want to do a cha
Festive Decoration - IdeasSPOTLIGHTED POST
Hello everyone!My dear darling wife is Dyson mad!This year she’s planning on decorating the Dyson’s for Christmas! Tinsel wrapping on the cordless dock, a bauble between the purifier amp!We’d love to hear and see what others have done in previous years or are even planning this year! Kirby 🎄🎄🎄 (Converted to Featured Article)
My title pretty much explains the issue. I have a Dyson V7 Motor Head, recently it started not holding charge but only sometimes. Sometimes it charges to full capacity and I get 20 to 30mins cleaning out of it as I have always done so I know the battery is still good. However, sometimes it seems to charge (takes just as long with lights on in the charger) but then claims to have run out of charge after less than 1min of use (stops running and blue light flashing). This seems to happen almost every-other time I go to use it, there is no one else in the house so I know no one else is using it, any idea what could cause this?
Create a community account to start contributing.
Already have an account? Login. Trouble logging in? Don't forget to activate your account.
Login to the community
No account yet? Create an account
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.