I want to echo this feeling of frustration expressed by others.

The hoover I purchased three weeks ago was defective when it was delivered. I am almost at a loss as to how many times exchange deliveries have been attempted; I think there were seven attempts, but no new, functional product and no reimbursement were received. Even though they apologised, customer support representatives were of no help. I have now invested innumerable hours in trying to find a solution to this problem. This has given me an absurd amount of stress. Now all I want is my money back, along with an open apology and explanation.