Appealing custmer services | Dyson Community
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I want to echo this feeling of frustration expressed by others.

 

The hoover I purchased three weeks ago was defective when it was delivered. I am almost at a loss as to how many times exchange deliveries have been attempted; I think there were seven attempts, but no new, functional product and no reimbursement were received. Even though they apologised, customer support representatives were of no help. I have now invested innumerable hours in trying to find a solution to this problem. This has given me an absurd amount of stress. Now all I want is my money back, along with an open apology and explanation.

Hi @Mira,

Welcome to the Dyson Community, and thanks for letting us know about this - I’m sorry to hear about your experience so far.

I’ve reached out directly to request some further details. I’ll look forward to hearing from you.