Bought V11 yesterday but no complimentary floor stand came with it. Arriving separately?

Question

I bought a V11 direct from Dyson last night and the vacuum was delivered very fast this morning. However, despite claiming it came with a complimentary floor stand, it wasn’t delivered with the vacuum. Will this arrive separately?

I wanted to ask Dyson direct but I wasn’t prepared to stay on the line for 85 minutes to speak to someone this evening (estimated wait time) and the Digital Assistant doesn’t work at the moment on either the website or the My Dyson app so live chat isn’t an option.

Great start Dyson.

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Hi there @kpb it is very normal that parts and accessories ship on their own. We do apologize for the wait times for our customer service. If you do not receive that dok within a couple of days I suggest using the online chat feature to reach out.

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Anonymous · Answer

Hi there @kpbit is very normal that parts and accessories ship on their own. We do apologize for the wait times for our customer service. If you do not receive that dok within a couple of days I suggest using the online chat feature to reach out.

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