When I first started purchasing Dyson products, customer service was a Dyson strength. I found the agents helpful and felt they wanted to resolve my issue. Unfortunately this is no longer the case. I purchased a V15 last year. Shortly after that the company I purchased it from was bought out and my order history disappeared. The only receipt I had was a credit card receipt but they won’t provide warranty support because it doesn’t show the vacuum model. I had to file a complaint with the BBB to get service. I then contacted them to try and get replacement wheels ($1.99 on their website). They were out of stock and the guy said I should just buy a new Motörhead for $129.00. I’ve probably purchased my last Dyson product at this point.