I got airwrap as a birthday gift few years ago, and hardly use it to blow dry or straighten my hair because the handle is too heavy nad pain my fingers due to arthritis. what are my options of replacing or returning?
Userlevel 6
+7
Hi
Welcome to the Dyson Community!
I’m sorry to hear you’re finding your machine too heavy. Any options around exchange or refund would depend on where your machine was purchased from.
If it was ordered direct from Dyson, it would now be far beyond our free returns period as you mention having owned it for a few years, so we wouldn’t be able to exchange or refund it for you.
If it was purchased from a third party retailer, any decision around exchange or refund would come down to their individual store policies. This isn’t something we’d be able to influence, and you would need to continue this conversation directly with the retailer to see what your options are.
I hope this information is useful.
Reply
Create a community account to start contributing.
New here? Register below. To activate you account and be able to post on the community, don't forget to click on the link in your activation email.
Login to the community
No account yet? Create an account
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.