Dyson airwrap Bought in India exchange in US | Dyson Community
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Dyson airwrap Bought in India exchange in US


Hi, 

 

I bought my Dyson Airwrap in India and have now permanently moved to United States. Due to the voltage difference, my Dyson doesn’t work here. I was told that dyson has international exchange for the same, since it’s an expensive machine but the customer service is denying any such service. No converter works with dyson. Please help how to resolve this issue.

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Best answer by Jodey 10 May 2023, 13:33

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Hello @Diksha Malhotra 

Regrettably, you would not be able to use a machine purchased in India, in the States. The electrical voltage 110/120V would be too low for your product, and using an adaptor or converter can cause damage to your machine. 

While your machine does carry a 2 year limited manufacture warranty, this warranty is against manufacture defects. It does not cover wear and tear, accidental damage, lack of maintenance or incompatibilities due to relocating.

Per Dyson US policy, we would not be able to honor an exchange, as it is not a manufacture defect. As you are relocating to the US permanently, we would recommend purchasing a US model. We offer both new and refurbished machines on Dyson.com.

We do have a related Community article that helps to answer this questions. 

 

Best wishes,

Jodey

With all due respect, the solution offered we would recommend purchasing a US model is not at all appropriate nor just. People do not buy expensive products to leave at home - I invested in this product and the brand because of the quality and efficiency; unfortunately, the lack of information of international usage or incompatible converters does not make me want to buy another Dyson product ever again. 

Try to exchange it with someone moving out of 120v zone to 220v zone. I am also facing the same problem

Try to exchange it with someone moving out of 120v zone to 220v zone. I am also facing the same problem

That’s what I was thinking! 
I have a 110v looking to exchange for a 220v

Great we can exchange I have 220 want 120. Where are u located

Sorry for the delayed message. That would be great! I have a Dyson Airwrap 110v and a hair dryer 110v. I’m currently in Spain.

I am in India can send the airwrap 220v to USA or can also try a corrier method to exchange. My what's app number is [Moderation edit - personal information removed]. Can communicate on what's app. U send me your what's app number. 

Regards

I have the exact same issue, I have the airwrap from India and I need the US model. Would anyone be willing to exchange with me? 

Hi I will be moving to India next year , and will need an exchange , currently I have airwrap Canada

Hi I will be moving to India next year , and will need an exchange , currently I have airwrap Canada

can you email me? udayagirisannidhi@gmail.com 

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