I was having issues with my Dyson air wrap and called the customer service line. I was told I had warranty given a return label and told to return, once they receive it I will be sent a new one. I have called 3 times to check the status. The first time I was told they received the one I sent and it would be “escalated “ so I can get my new one even received a email confirming I should get a status update soon. After a few weeks I called again and was told it was again escalated and I will be receiving a UPS tracking label regarding the replacement within 24hrs. It’s been days now and called and was told that the reps never escalated it and nothing was done. I asked to speak with a supervisor and was told no one was available but that he for sure escalated it. I asked the rep how he could confirm this time it was escalated and he said to hold only to hang up on me. It’s been over a month and the lack of support from customer service is infuriating!! These products aren’t cheap, you’d think they’d try to take better care of the customers. I need help, I need to speak to someone who actually can get this resolved and my replacement sent back.
Be the first to reply!
Reply
Create a Community account to start contributing.
New here? Register below. To activate you account and be able to post on the community, don't forget to click on the link in your activation email.
Login to the community
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.