Good morning Dyson Community. I purchased a Dyson hair dryer as a Christmas gift in October. She actually does not want it. Not the first time I’ve bought her a Christmas gift she doesn’t love. She actually really wants a new vacuum. Unfortunately, Dyson’s return policy doesn’t allow a return/exchange because it was purchased prior to November 1st. The box is actually unopened, but policy is policy. I don’t want this to sound like a complaint, rather a suggestion to expand the Christmas return policy to October 1st for all of us early Christmas shoppers. It is unfortunate that they won’t accept a return or even an exchange for a more expensive vacuum. There should be exceptions to every policy, especially when it’s just smart business. An unwanted, unopened hair dryer for a wanted, more expensive vacuum, for a loyal Dyson customer who already owns 2 air purifiers and a vacuum. If I procrastinated my shopping a few weeks and purchased November 1st, we would have no problem and I wouldn’t be writing this. Maybe a change for the early Christmas shoppers makes sense?
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