About a week ago I called Dyson, about my Airwrap I have bought for my girflriend while i was in the USA, and now that valentine day was coming out i just took it out the package to test if it works before giving it to her but only a white light was blinking so i called Dyson support team, and she said i can just send you guys my US version one and you will exhange me the EU version one for free of charge.. I shipped the airwrap the next day and some days passed  and it was delivered and i waited 2 days like Dyson Support team said its time for proccessing the packages, and then i called Dyson Support team again since there was no update in the email and now Dyson Support Team said that there was never an option of free exchange devices and he said that i have to pay a Fee for Servicing even though its just a simple exchange since my AirWrap was brand new, and i was very very confused and i didnt know what to do, some time next the guy from the Support team was becoming angry at someone or something in their end and i became very very uncomfortable on top of that later he said that they cannot find my package i sent and now im so confused, angry, and very emotional… I thought this proccess was going to be easy but it just complicated all the things i planned for my girlfriend