Experience with Dyson UK - help with refund! | Dyson Community
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Experience with Dyson UK - help with refund!

  • 23 October 2023
  • 1 reply
  • 108 views

Hi all,

we have half a dozen Dyson products - one of which is a new cool purifying fan, the rose gold version. We recently purchased through John Lewis as Dyson had no stock. 

anyway, we wanted to change to a more expensive fan as the purifying fan wasn’t fit for purpose. Dyson had promised us on two separate occasions to assist and promised a refund, now we are being completely ignored with customer service denying the fact we were offered a refund - we were!

has anyone a contact at Dyson? Or had a similar experience? Every time we call, we can’t get through to an appropriate party, the chat / WhatsApp team are hopeless. 
 

Thanks!

cam (London)

 

 

1 reply

Stuart
Rank
Userlevel 7
Badge +13

Hi @Cam_Pearson ,

Thanks for letting us know about this.

Dyson do challenge themselves to offer the highest levels of service, so I can only apologies for the experience you’ve had so far.

As the community team have limited to no access into customer account information, we wouldn’t be able to investigate this on your behalf.

I’d encourage you to continue your conversation with the customer service team in the UK. For whatever reason you’re unable to contact the team through the telephone, please use the Live Chat service.

To do this, please navigate to your local Dyson Support page and click the purples button to speak to our Digital Assistant and enter a Live Chat

Thanks,

Stuart

Stuart - Dyson

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