My corale straighteners stopped charging and I called Dyson and was so happy when a collection and replacement was arranged!
Little did I know it would not be plain sailing! Three failed collections - DPD called each time and the label supplied by Dyson failed to scan! So a week later and no replacement.
I have found customer service to be no help whatsoever and now am told no complaints procedure!
Where do I go to now?
I have several Dyson products but will never purchase again!
Thank you
+12
Hi
Welcome to the Dyson Community, and thanks for sharing your experience. I’m sorry this hasn’t been as quick and painless as we’d normally expect.
I’ve reached out for some further information, and I’ll look forward to hearing from you.
Thank you.
31 hours have passed just hope I hear something in the 24-48 hours promised 🤞
So frustrating after spending so long calling and messaging.
Andrea
+12
Hi
I haven’t heard back from you with the details requested. Hopefully this means you were able to make contact with Dyson Customer Care via other channels?
If not, please do reply with the information needed.
Same problem how did you resolve it please
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