How do I contact someone to raise a complaint? Whatsapp doesnt work, there is no live chat, no email address and the phone line rings constantly to tell me my wait time is 28 minutes. It's told me that since 08.00hrs this morning
(Moderation Edit - Amended Title to include Month)
Hi @ian mccarthy, @Keithatfamilyestate,
I’ve spoken to the service team and it was a I suspected. Following on from the Christmas period and as of a result of local postal services, they have an increase in communication regarding order enquires. Although service levels were forecast in advance, this exceeded the availability of agents to support across support.
They assured me that these levels balanced out over the weekend and will be looking to increase service forecasting in the coming weeks/months to cope with any similar increases.
I hope this helps answer your questions.
Thanks,
Stuart
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