Floor dok for V15? | Dyson Community
Question

Floor dok for V15?

  • 17 November 2023
  • 3 replies
  • 498 views

Will the floor dok be available in stock, or should I wait indefinitely?

My replacement order for this floor dock was initially placed on August 30th but was automatically canceled after three weeks due to stock unavailability. I contacted Dyson to reorder it, and their response was that it would be in stock in 1-2 weeks, with instructions to wait for an email notification. However, after two weeks, I reached out to Dyson multiple times because no email had been received, and I received the same answer repeatedly for three months now.

When I inquired about the last time Dyson actually had this floor dok in stock, the response was three months ago. I feel frustrated due to their untruthful answers. While I appreciate Dyson's generosity in offering me this replacement order free of charge, I hope they can provide me with details on when it will be in stock. I really want to stop worrying about it and start enjoying using my V15.


3 replies

I gave up hope of getting the floor dock from Dyson. However, Dyson suggested getting the accessories instead. So I just got the extra battery, which cost the same amount as the floor dock. Additionally, I purchased the vacuum stand from Amazon.

I am in the same position as the original poster. I have been trying to buy a Floor Dok for my v15 for a YEAR now. It was out of stock forever, then back in stock so I placed and order, which was delayed, delayed, and then cancelled. So frustrating! And no response to my inquiry to customer service. 

@hawaiimoon80 Dyson is aware that some of these parts, like the V15 Floor Dok are out of stock. I don't have a current ETA to share, but please do sign on to be email-notified on the product listing page by the Dyson bot.

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