My purifier cool formaldehyde fan the last week has started turning off during the night while I am sleeping. There are no timers on and all schedules are deleted. Was there an update? or something I need to do to keep this machine from turning off? This is very annoying causing me to wake and turn it back on. My hot + cool machine is working fine.
Best answer by CCFView original
I have a stupid question, is the auto mode on?
I only ask as my purifier turns itself off if I leave it in auto.
Hi, the the auto mode is off. I did notice though now when I turn on night mode it automatically is now turning on the timer. Once I saw that on the machine screen I had to go into the app and turn off the timer. Dyson needs to send an update for this it’s very annoying now.
@CCF thanks for highlighting this.
Having the Timer switch on when you activate the Night mode shouldn’t be the case.
It is possible that the machine and/or the App has lost it’s connection to the Dyson Cloud. Please follow the advice on our 'Power Cycling/Restarting' your machine article.
If you are still having an issue after following this advice, please @me or send me a Private Message. I can then begin to look into this further on my side.
Thank you for replying. The machine is connect to the WiFi and cloud. The night mode I noticed now has several settings now with each click of the remote night mode setting with each dot in the attached picture showing sets to different timer hours. I guess it’s all working fine now.
@CCF glad to hear everything is working now.
I’ll check in with the Technical team on my side and gather some further informational about this feature. Once I have it, I will update the Using Night mode article.
Thanks for highlighting this.
That would be great. Thanks