Hi ​@Dmytro,

Welcome to the Dyson Community, and congratulations on your new Dyson Supersonic Nural hair dryer!

You can find some further details on how Pause detect and Scalp protect mode work in our Community articles below:

Just to confirm, Scalp protect mode regulates temperature not airflow, so it sounds like your machine is working correctly.

Hope this helps - if you need further advice, you’re welcome to contact our experts directly by visiting Dyson.com and clicking Support.

 I'm not sure I expressed myself correctly. As you said airflow and scalp protection work separate each other. But in my case airflow suddenly drops to almost zero directly during hair drying. Looks like pause detector trigger during drying. So, my question - is it ok that pause detection turns on not only when hair dryer is laying on a table, but directly when im drying the hair? It is not so convenient. It would be nice if it was possible to disable the pause detector altogether, but I didn't find such an option.

Hi ​@Dmytro,

Thank you for clarifying!

Your Dyson Supersonic Nural hair dryer includes an accelerometer which recognises when the machine is placed down during a pause when styling. It shouldn’t be falsely triggered during styling unless you’re holding the machine motionless for long periods - and Pause detect will be deactivated automatically when you’re using the Diffuser.

Are you able to confirm which accessory you’re using when this deactivation during styling occurs?

Thank you for your support! You’re right. The pause detection mode works differently depending on the attachment. When using the diffuser for curls, the pause mode doesn’t activate while I’m drying my hair with the dryer above my head. But as soon as I lower the dryer to adjust the temperature or airflow, the pause mode kicks in immediately. I don’t even have time to press any buttons—it just activates on its own. Then, if I move the dryer slightly, it “wakes up” again and starts working normally.

It seems like the pause mode is just too sensitive, and there’s no way to adjust it. At first, I was a bit worried that this behavior might mean the dryer is defective, but it’s probably just how the device is designed to work. It’s just a little inconvenient having to “wake it up” every now and then when it thinks it’s not in use.

I really need your help. I’ve noticed a few differences between the original Dyson Supersonic Neural hair dryer and the one I purchased. First, my set doesn’t include the new curl diffuser or the wide-tooth comb attachment. Instead, it has attachments similar to those from the previous model. Second, on the original Dyson hair dryer, there’s a small gap or trim between the main body and the handle, but mine doesn’t have this feature. Can you confirm if the Dyson Supersonic Neural model was ever released in this kind of variation? I’m seriously starting to suspect that I bought a counterfeit, which might also explain the strange behavior of the hair dryer during use.
This is original:
 

And this is mine: