We bought a Dyson V15 vacuum, which is currently under warranty and we had a charging issue with it so we contacted customer service. They told us it was the battery issue so they quickly sent us a battery. We quickly realized it wasn’t the battery and so their advice was the charger. They were going to send us a new charger but it was out of stock so I waited about 3 weeks and called back and apparently it was still out of stock. At this rate it’s been 1 month without a vacuum and I expressed it to the customer rep so instead they asked us to send our device back and they would replace my device with a new device. 

It’s been almost 2 months and I still have yet to receive my V15 Dyson. I’ve called back a total of 8+ times at this point. At first I was told they had a warehouse issue, and now it’s issue with warehouse releasing it to Purolator for shipping. I’ve called 3 times just regarding the escalation of warehouse releasing it to Purolator for shipping and was told today (Aug 28 at 7:09 pm) no escalation was previous done (so that means someone lied to me on the previous call). Today they said they will escalate and still have to wait for another 24 - 48 hours to hear back from warehouse and they are unable to speed up shipment even if the product is released and I’ll still need to wait for an additional 5 - 10 shipping days. I asked for them to expedite the shipping since it was their fault for the failure in escalating my case and was told their contract with Purolator cannot provide speedier shipping. I asked to speak with additional higher up management and was advised they don’t have any one else they can transfer me to as I’m speaking with the highest person (Fernando). So I asked for a name and email for a higher up Manager whom I can email with and was advised they can not provide that information due to company privacy policy.

Whatever happened to reputability & responsibility? I’m still left VACUUM-LESS & NOW LIED TO by the customer representative over the phone!