I am writing to express my extreme dissatisfaction with the refund process I have been experiencing with your company. It has been over two months since I initiated the refund request, and yet there has been no progress or resolution in sight. This level of delay and lack of response is simply unacceptable and reflects poorly on Dyson's commitment to customer satisfaction.
I contacted your customer support from April 2023 to request a refund for the aforementioned product. At that time, I was assured that my request would be promptly processed, and the refund would be issued within a reasonable timeframe. However, I have been met with nothing but frustration and disappointment ever since.
Despite repeated follow-ups and providing all the necessary information, there has been no concrete action taken to resolve my refund request. It is disheartening to be continuously met with vague responses and empty promises without any indication of when I can expect to receive my hard-earned money back.
This recent experience has severely damaged my trust and confidence in the brand.