I returned a $500 Dyson Airstrait in November.  Dyson acknowledged receipt of the product on December 10. It is now January 12 and my credit card company has still not received the refund. Simple math tells me that the longer Dyson can hold my money, the better for them. But that certainly isn’t fair to the customer, especially on a very expensive product. When I googled Dyson refunds, the below “AI Overview” popped up. Apparently, Dyson has a reputation for holding refunds. Very disappointing. That will certainly enter into the equation when contemplating future purchases of Dyson products. In the meantime, I am still out $500+.  

AI Overview

According to numerous customer reports, Dyson has a reputation for a very poor return experience, with complaints including lengthy wait times for refunds, unhelpful customer service, and difficulty getting issues resolved when attempting to return a product, often leaving customers feeling frustrated and dissatisfied with the process. 

Key points about Dyson's negative return experience:

• Long refund processing times:

  Many customers report waiting weeks or even months to receive a refund after returning a product, despite confirmation of the return by Dyson. 

• Unresponsive customer service:

  Customers often complain about difficulties reaching customer service representatives or receiving vague and unhelpful responses when trying to resolve return issues. 

• Lack of clear communication:

  Some users report being given inaccurate information about the return process, leading to further frustration. 

• Difficulties with initiating returns:

  The process of initiating a return can be complex and time-consuming, requiring multiple contacts with customer service.