Not sure what setting is causing this but my machine keeps turning off at random moments and during random modes. It'll be set to heating and then I'll realise the screen is off and it's no longer working after its been heating for 8 plus hours. There's no timer set on the app or anything unusual I can find on the machine. Is it just my wifi? Its stable enough for everything else to continue uninterrupted at the same time (streaming in particular).
(Edited by moderator – tags added)
Hi
Does your machine turn completely off!?
When my purifier is in auto mode it does something similar, it pauses itself until it reads a spike in air quality. My app shows it in Auto though..
What does your app show?
Pete.
This is the mode it was in when it randomly turned off yesterday. I've just switched it back on.
Hi
It definitely sounds like you’ve done everything right.
I’d hazard a guess that the machine has a fault/issue. In my experience if it’s turning itself completely off and there isn’t a cause, like a setting or feature, you’d need to contact support for a resolution.
Do you know where to find their details?
Pete.
Hi
With the machine turning itself off after a prolong period of time, without a setting or automation (auto mode) being the cause, i’d say we need to get a Dyson Engineer to inspect it.
Please get in touch with our AUS customer support team via their Facebook Messenger channel and explain to them that you have come through from the Community site. They will run you through the next steps.
Feel free to @Me if you need any further help on this.
Many thanks,
Stuart
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