I have a V15 Detect Absolute still under guarantee.
Currently it has a fault and requires replacement parts.
I tried contacting Dyson via WhatsApp, didn’t work, then tried live chat but the trouble shooting bot just sent me in circles and no help.
I called support and spoke to someone who was excellent, however their hands were tied due to a Dyson support system that doesn’t work.
Simply I need a replacement part (main body) which is currently not in stock, they can’t back order it, they tried setting up notifications for me via their system and via online, doesn’t work. I tried via MyDyson, again doesn’t work.
They could only suggest to call in/check in daily to see if part is available.
Dyson is supposed to be a premium company, but the customer service is more like a dodgy back street dealer, hard to find and even if you do, you get sent around in circles with no resolution.
I would like to make a complaint but Dyson seem to have made it as difficult as possible do that as well.
Any assistance would be appreciated.
