On November 24, I ordered an Airwrap with the discount for Black Friday, for a Christimas gift. After 1 month Im still watiing for the item or the refund of the money. Nobody could understand what is going on, the item was lost and UPS confirmed that they delivered the item in other place and gave me the confirmation and the address, however Dyson Co dont want to believe in that information and 1 month later Im still waiting for a response. 2 weeks ago I requested a cancelation and Ive been told for more than 2 weeks that I will receive it in 48 hrs, the same exactly excuse for 2 weeks, and never is true. Im still waiting at least for a cancelation and always received different excuses. Investigation finished from UPS, what is Dyson waiting?
How could be possible that this happens with a company like Dyson, How could be possible that they pretend to have the customer waiting for a refund for an Item that was paid and never receive and confirmed by the shipping company? At this moment I dont want or need the hair dryer, that was a christmas gift and had to obtained one from a retail store with higher price. I need the refund of my money or somebody that can tell me how can I escalate this situation to a higher department.
This is the first company in the entire world that keeps the customer waiting an entire month for an item that was paid and was never receive. Do not buy items directly from them, HORRIBLE customer service, horrible, the customer is the last priority for them. If somebody available here to escalate this situation I will appretiate that. Thanks!
