I am stunned. I am a loyal dyson customer with multiple dyson products and I just spent nearly $1K USD on a new submarine v15. The package was lost by UPS.

At first, I thought this would be easy. I called Dyson. They told me to call UPS. Fine.

UPS said I cannot file the claim, and will not allow me to proceed.

They told me Dyson needs to file a claim.

Still, I had hope.

I contacted Dyson yet again, they said they would e-mail with follow up.

No follow up happened.

I called Dyson again today. The guy gave me the same canned speech about calling UPS. This time I got pissed. I will not call UPS again. The contractual obligation of getting the item to me is between Dyson and UPS. Dyson can easily file a claim.

Is this how we treat customers who paid for such premium products?

At this point, I cannot seem to speak to anyone competent. These all seem like overseas call centers who can only give the same speech over and over.

 Does anyone have a competent US number I can reach?

My next actions seem to be:

• Contact Chase Sapphire Reserve and have the charge reversed
• Contact my attorney (as stupid as this sounds) but I’ve already spent 10 hrs trying to get this thing righted and at this point its just a personal insult and I’ll spend 20x the money just to make Dyson pay. I don’t even want that.

All I want is to get the surprise gift for my wife and I want Dyson to simply say no problem let’s get you another one shipped out. Why is this so hard??