Purchased my Dyson Air Wrap on Black Friday to receive well before Christmas. I was very wrong. 

It has been 3 weeks since I have ordered my Dyson machine and I have spoken to support customer service 3 different times which has taken several hours in total. I have photo proof that their delivery company, GLS (not listed on the confirmation email that was sent) delivered my machine to the wrong house. Strangely enough they did send the 2 free promotional accessory items to my correct address. 

So now I have 2 different case numbers 43334320 and 43324418. Each time I was told that Dyson was investigating and I would receive a call or an email once there was a clear resolution, which never came. 

Today I contacted again. My last digital chat conversation with Akshay just ended in some what of a resolution although it still does not sit well with me. 
They told me that a refund has been approved and it will take 10-14 days to process the refund and then take another 1-2 billing cycles to show in my account. 
I asked for clarification because 1-2 billing cycles was very vague and I was informed that 1-2 billing cycles = 1-2 months. 

Why does it take so long? Akshay gave another vague answer saying that it just takes their team time which does not make sense to me. I asked for a confirmation of the refund approval to be emailed to me and was told that I would get an email once the refund has been processed. I don’t trust that I will ever receive an email about my refund. 
I feel like this is a strategy to frustrate their customers into forgetting about their hard earned money!
I am very frustrated and I can’t trust anything that Dyson’s customer service promises.