MISSING DYSON ORDER HELP | Dyson Community
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Hello Dyson Team + Community,

GLS (shipping service) did not follow directions and did not deliver my package inside the gate therefore it got stolen. This company is stating they delivered it under the gate WHICH IS NOT TRUE. Photo evidence of the shipping company.

 

I spent over 500 dollars on this item. I submitted a claim but now I have to wait? Will I be responsible for this? Will I get my money back or replacement item? I AM FREAKING OUT. 500 is not cheap and it is not my fault that they chose an irresponsible shipping company. 

 

Has this happened to anyone before? 😞 Did you get help from Dyso

n?

Hi ​@cezanne manjarrez,

Thanks for getting in touch to let us know about this.

For support, you'll need to talk directly to our Dyson Customer Care experts in your region. Here at the Dyson Community, we don’t have access to customer details and can’t intervene with individual order or delivery requests.

So we can help resolve things as quickly as possible, please visit Dyson.com and click Support to get in touch with the right Dyson Customer Care team for your region.

We'll look forward to speaking with you!

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