Hi ​@cezanne manjarrez,

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I’m in AZ and GLS shipped my package to a totally different home. Photo proof shows it on someone else’s doorstep. I actually did not even know who the shipping company was before I asked Dyson where my package was because it was never mentioned in the email Dyson sent. When I would click the tracking number from the confirmation email it went straight to FedEx which of course showed “tracking number does not exist”. I only found out about the shipping company when I reached out to Dyson after never receiving a proper tracking number. Dyson also did an “investigation” which would have probably taken ages until I checked GLS and realized it was obviously delivered to the wrong home. Weirdly enough they sent my “free accessories” to my correct address. Well I did not realize that these “free gift with purchase” items would cost me $545. 
I emailed GLS naively thinking they could help me. This shady shipping company said that since it had been over 5 days after the item was delivered, they couldn’t assist in investigation or reimbursement of the item. But, it was over 5 days because I thought FedEx was delivering the parcel since Dyson did not disclose the shipper information in their confirmation email. I had to reach back out to Dyson to tell them that my Dyson was delivered to the wrong house and open up another investigation with a different case number and they said the would reach back out in 48-72 with refund details. Well they never did, so I had to reach out a 3rd time and they tell me that a refund has been approved and they will process the refund in 10-14 days and the money will be visible in my account in 1-2 billing cycles. I asked what is the timeframe of a billing cycle and they said 1-2 months!!! 
It’s an absolute nightmare and I still haven’t seen a confirmation email that a refund has even been initiated or approved after dealing with this for weeks. 
This company is a nightmare and they also ship with another nightmare company. 
This is a strategy to frustrate you into dropping the case and forget about your hard earned money. They do not care about you or the fact that you tried to support their company with their overpriced products because you believe in their line and thought that they would provide outstanding customer service.
The Dyson Airwrap that I purchased was a treat to myself for working so hard this year and after going through a tough time. I decided to spend my money on something that I knew was overpriced but would improve my quality of life. I was so wrong about that and I can’t trust anything that customer service says. I have wasted precious hours of my life in trying to get this resolved.
I am sorry you have to go through this. I hope they give you a resolution but I would advise you continue to reaching out to them. Call them daily if you have to. Don’t let this go because it demands acknowledgment.