We have ordered 2 products from Dyson but received only 1 product. We have been calling dyson for a month, and every time they have been telling that they have opened a claim with UPS, saying that they have sent 2 packages but UPS only delivered one product. and ultimately, the customer support representative told this morning that they cannot do anything on this. And they are not responsible for whatever has happened. The customer service representatives were very rude and have told us that we have to deal with UPS and dyson is not responsible. The proof of delivery shows that only 1 product was delivered, in a small box. which in no way would fit 2 products and dyson customer service accepts the fact that the box in the picture from proof of delivery contains only 1 product and not 2.  What can dyson do to help deliver the missing product or refunding the money if they cannot do so?