We have a dyson multi floor 2, less than one year old. It works fine everywhere except on one rug in particular, which is too thick or too tall. The head does not spin when vacuuming the rug. Without the spinning head, dirt just stays trapped in the carpet. I tried vacuuming the rug with just the wand but it’s very time consuming and doesn’t clean as well.
I saw a video on YouTube where a guy improvised by putting some orings around parts of the plastic head. This just seems ridiculous to me. I bought the “multi floor” model because I thought it would work well on all of the types of floor in our house.
How can I get the multi floor 2 to work properly on our tall/thick carpet without hacking it?
