I have a v8 absolute cordless that stopped working.  I paid for the warranty, contacted CS and mailed them back the unit via their shipping label.  First they said I shipped them the wrong product.  Then told me they never received it.  I confirmed via UPS they did receive it and after 18 calls, that’s right 18 calls to CS, they now want pictures of the product I sent them.  WTF!  It has been at least 5hrs of waiting on hold and they keep giving me the run around.  Without question the worst custom experience ever.  I cannot believe this is how they operate.  I shipped them my unit, which was under warranty and they have yet to send me a replacement.  It’s been 5 months of me calling back, over and over again.  It’s so infuriating.  They say they’ll call me back, email me, etc….nothing from them.  It’s the same story every time I call.  If there is anyone who can help please contact me….I’m at my wits end with these people.