New Dyson Purifier Hot+Cool™ HP09 Formaldehyde (White / Gold) plastic burnng smell | Dyson Community
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Hi ,

I purchased the above unit and it arrived yesterday - i unpacked and correctly fitted the inner and outer filters, then after a while i noticed an acrid plastic burning smell. I had to turn the unit off.

 

one at a time

I removed all filters = no smell

i added just the white paper outer filters = no smell

i added just the blue plastic inner filter = burning plastic smell.

I contacted online support and they kindly shipped a replacement filter , but this appeared to be only the outer filter.

I went back to the support desk and they advised that the inner blue filter is no longer needed , as it has been integrated into the new outer white filter - can you confirm this is correct please ?

regards

Lea