No reply from Customer Services. What should I do? | Dyson Community
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29/09/24 - Called Dyson Customer Services, went through troubleshooting, was advised enquiry needed to be escalated to the “In-Market Professional Contact Department” who would call me in 24-48 hours.

They didn't call back. No missed calls, no emails, nothing.

08/10/24 - Contacted Dyson again via Web-chat. Advised my original enquiry was NOT escalated as it should have been (no apology or anything!) but was reassured it had now been escalated as it should have been and I would hear back in 24-72 hours. This time they couldn’t tell me which department would be calling me back and they couldn’t give me a direct contact number.

72 hours later; no call back, no missed calls, no voicemail, no emails, nothing.

Please does anyone know how to get through to a Dyson department who can help?

Hi @MattC,

Welcome to the Dyson Community, and thanks for letting us know about this.

I’ve reached out directly to take some further information. Please check your Dyson Community private message inbox and provide the details requested.

I’ll look forward to hearing from you.
 

Hi @Jack ,

Thanks for your quick response. I’ve just replied to your private message with my details as requested.

Thanks.

Hi @MattC, 

I understand the Dyson UK Customer Care team have now been in touch to resolve this situation for you?

Our apologies once again that this didn’t go as smoothly as it should have done.

You’re welcome to reach out to us at the Dyson Community if you need further advice or support at any point!

Hi @Jack,

Yes, they called me the following day. I initially missed their call but as promised in the voicemail they left, they tried again later the same day. They were incredibly professional, friendly and helpful, and my issue has now been fully resolved.

Thank you for your help with getting my enquiry through to the right department.

Hi @MattC,

That’s wonderful news - I’m glad everything has been resolved now, and I’ll be happy to pass your feedback along to the team for you.

You’re welcome here at the Dyson Community if you need further advice or support at any point!

I purchased the hair dryer back in May 2024. I decided to return the item as I wasn’t happy with the product. I returned the item in July 2024. Since then, it’s been a nightmare dealing with Dyson!

I’ve called Dyson over 30 times and have so many case numbers only to be told the refund department hasn’t replied back yet on the refund status yet.

The product was delivered at the Purolator facility on July 12, 2024. Ever since then I have had such a run around with supervisors at Dyson telling me they’ll have to wait 24-48hrs for a response from the refund dept. It is now Oct 15, 2024. No one has called or replied back to me via phone call or email. I am constantly chasing after Dyson call center for a resolution without any luck

I am so exhausted and unhappy with the quality of service I have experienced with Dyson. My house is full of Dyson eqiupment and unfortunately I will never be shopping for Dyson products again. 

Good luck getting your money if you’ve returned your product. I am giving up on my $750 Dyson owes me as I see no resolution going forward

I have been robbed of my hard earned money and Dyson does not seem to care. 

Think twice before you make a purchase. Once the item is purchased, it’s a challenge to get a refund. The employees are in 3rd world countries and follow a script. They don’t care about the resolution or how frustrated the customer is. 

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