Order Status "Picked" | Dyson Community
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Hi,

So I just sent back my faulty DP04 air purifier/fan under warranty and was issued a replacement, I shipped back my DP04 through UPS and it was delivered to Dyson this week. My exchange order status now says “Picked” and I am wondering if anyone knows the timeframe from this stage to when my order will be shipped out. I figure it would be soon, as I am hoping to not be without a fan/air purifier for much longer. Any advice/information would be great, thanks!

Hi @Jeb2424,

Welcome to the Dyson Community!

For support, you'll need to talk directly to our Dyson Customer Care experts in your region. Here at the Dyson Community, we don’t have access to customer details on the system, and can’t intervene with individual order status requests.

Please visit Dyson.com and click the round purple button to launch the Dyson Digital Assistant. Then click the agent icon in the bottom left corner of the chat window to start a conversation with our Customer Care team.

We'll look forward to speaking with you!


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