My cordless vacuum stopped charging. I went to buy the part and the Dyson site to choose my model didn’t recognize my serial number. Luckily, I had registered my product. I had to use the sales number to get a person, but the charger hasn’t been in stock. I called and am on the email list. I was told I’d get other options after 2 weeks. It’s now been a month and over the holidays with no working vacuum. Called again today, was told they’d be in stock next week. Any other ways o can buy the part I need now? Sweeping is getting old with two boys, two cats and two dogs in the house.
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Email Support- askdysonus@dyson.com
Phone support- 1-866-693-9766
Our helpline hours:
8:00am to 8:00pm CST Monday to Friday
9:00am to 6:00pm CST Saturday
I can’t troubleshoot because getting to anyone there requires having my vacuum model and the website isn’t picking that up from my serial number so when I call trouble shooting, I get stuck at that point and it won’t go further. I’m making an assumption because a dog we fostered through rescue chewed the cord a bit. It worked for awhile but doesn’t anymore so not a warranty issue. If there’s a way to get through troubleshooting without knowing my model number since that system isn’t working, that’s be great because it’s marked nowhere on the vacuum itself.
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