What an awful example of customer service for a major corporation. The trigger on my SV12 cordless vac seems to be faulty. The customer service rep read from a script and was barley able to do this and was not able to answer any questions. When I ask to speak to someone else she said to call back for another person. The back ground noise of other people talking was so loud I could barely hear her. Do these people work from home or a large open office?
Second person was slightly better but directly from a script. My vac is out of warranty so gave me the option of buying a new body, gave me the part number but could not give me a price. In fact would not answer my question just continued the script.
Pervious warranty issues were handled in a much more professional way approximately 4 years ago.