What an awful example of customer service for a major corporation. The trigger on my SV12 cordless vac seems to be faulty.   The customer service rep read from a script and was barley able to do this and was not able to answer any questions.   When I ask to speak to someone else she said to call back for another person.  The back ground noise of other people talking was so loud I could barely hear her.  Do these people work from home or a large open office?

Second person was slightly better but directly from a script. My vac is out of warranty so gave me the option of buying a new body, gave me the part number but could not give me a price.  In fact would not answer my question just continued the script.

Pervious warranty issues were handled in a much more professional way approximately 4 years ago.