I’ve joined the growing number of annoyed and angry people who did not get their refund within Dyson’s own 14 day period. Other companies I buy from refund within days if not hours!!
Having read the horror stories on here and elsewhere about some waiting months for their money I refused to wait a day longer.
I contacted my bank and instigated a ‘charge back’ dispute. You should do this within 120 days of the agreed waiting period - I suggest day 1!! I had to provide proof of purchase, order number, dates etc. More importantly, I could show proof of return and that Dyson had received my return. DPD, as part of their service, provided a photo and name of the employee who accepted it - all timed and dated.
I had my money back within 24 hours BUT… Mastercard have to raise a dispute with Dyson who may choose to dispute my claim . Quite what they can dispute I can’t imagine but there is a chance that I may have to return that money. With the evidence I have (and will keep until settled) I am confident in my claim to say the least - enough to raise a case at the ‘small claims court’ should Dyson wish to really push it!
Hope this helps those of you in the same predicament. My advice to those yet to decide is buy another brand and avoid the strife!!