I bought my Dyson supersonic hairdryer a few years ago in Hong Kong, relocated to the UK and used it fine for a few years. It’s not working now so I called the hotline hoping to get a repair. The customer service staff told me if the serial number does not have “UK” (meaning it’s bought here in the UK) they won’t be able to create a case for me. Is there something Dyson can do with this policy? Covering repairs for purchases from overseas? It does not make sense to throw away the hairdryer without even trying to check if it can be repaired, simply because “a case cannot be opened”. I don’t know what I can do with the machine now, it just seems such a waste to dispose of it. Furthermore, I don’t think this is in line with Dyson’s sustainability agenda. I believe Dyson should revisit its repair policy re origins of purchase.
And to add to it, the attitude of the customer service staff is pretty bad, showed no sign at all to offer help.