Hello @RjLsMw
The situation you describe sounds rather unusual. Your Dyson should have a complete serial number directly on the product, however if the purchase was made from a retailer who is not authorized to retail Dyson machines, that could be an issue. That is something our team can definitely look into further for you. Please get in touch via our local WhatsApp channel, where one of our team will be happy to discuss the next steps. To do this, simply click on our Guides and manuals link, navigate to the ‘Contact us’ section of the page and start a WhatsApp conversation.
If you'd prefer, you're welcome to call the Dyson Helpline to speak with our experts directly. You can find their number in the ‘Contact us’ section of the page.
Thank you @kellym I can confirm that they are an authorised retailer for your products, I just really want to know if the retailer is allowed to provide my information to you without telling me first, is it a breach of privacy?
Thank you @kellym I can confirm that they are an authorised retailer for your products, I just really want to know if the retailer is allowed to provide my information to you without telling me first, is it a breach of privacy?
@RjLsMw
You sharing the serial and order detail via email, what did you expect they’d do?
Thank you @kellym I can confirm that they are an authorised retailer for your products, I just really want to know if the retailer is allowed to provide my information to you without telling me first, is it a breach of privacy?
The retailer is responsible for processing and securing data. If through no explicit instruction or pre-existing agreement, they’ve register an item on behalf of you, discussing this with them is most appropriate step. They’ll have their own privacy documents outlining data consumption and use.
Dyson are now responsible for protecting the data provided. They’ll have their own privacy document detailing how they secure and use this data.
