I hope someone in the community can provide a solution as I have for the last 3 weeks trying to get them to service a brand new machine which is not working-Details are given below-There is no email id where one can contact them except wattsapp where they have standard replies regarding default and escalation.
I am surprised to receive your wattsapp asking me to rate you for the service rendered in resolving a complaint.
I have since 1st November, maybe earlier been requesting you to resolve a problem with your air purifier.This is brand new and has hardly been used as we were never here.
I have had a no of exchanges and finally was put to an expert for resolving the problem. The expert finally came to the conclusion that the machine has to be picked up on 10th. November. The machine inspite of being in Dehradun is operating at speed no 10 showing that the air is poor quality, which it is not as the LG machine is showing 70 and less-I was explained that your machine follows WHO standards, whereas other’s do not. I fail to understand these standards in a place like Dehradun, especially when we donot even cook food here
Subsequently I have been truing to get you to pick up the machine, which has not happened till date and in between was informed that a parcel was sent which I thought was a replacement but finally found that to be a cardboard box.
Your team has been trying to escalate the matter to whom I don’t know ever since.
I am a LG machine working perfectly well,
Kindly advise how I can get this machine repaired, I have a week left here and incase you donot return the machine will not be able to again check it for maybe 6 months or more and by than I assume by your delaying tactics the machine warranty would be over.
I have asked your team if there is a way I could return this WHO standard machine of yours so that my misery can be over.
No reply is forthcoming to this request.
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