I recently purchased the Dyson ball which came with a free anti tangle pet hair removal tool. This was separate to the main unit but the instructions show a mounting clip for it that was not included in either package? How do I get one of these? It appears to go on near the top of the handle according to the diagram in the instructions.
Best answer by Diddams123
View originalHere’s the USA link: https://www.dyson.com/support/journey/spare-details.920595-01
If you’re in another region, search for that PART ID on the local site.
Thanks for the reply but actually it wasn’t. I ended up calling Dyson and after explaining what I needed they sent this part which does NOT fit my Dyson ball in any shape or form? So after another hour on hold I managed to speak with someone else who I then shared my camera with to explain what I needed but finally did send the right part which is this part as shown.
I am unable to find the right attachment as well. I can’t seem to order it and it didn’t come in the box, just the attachment for the combination tool and the stair tool. I feel like it should come automatically with it. Why give 3 tools with attachments for only 2?!? Does anyone know where/how I can receive or order the tangle free turbine tool holder? Not the regular tool holder.
Call them and they should ship you one for free. That’s what I did. As you say. It should be included 😊
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