Hi All, can anyone give me a number or email address for a senior member of customer service. I have been passed from pillar to post, I am due a refund from end of August. And in addition I requested to return a part today, they sent me a label for a letter not a parcel. When I pointed this out the person on chat just kept saying you will receive your label in 24-72 hours, I even sent them a screen shot of the email to say: yes you’ve sent me the label but its the incorrect label and they just kep repeating ‘you will recieve your label in 24-72 hours’. Many thanks for any help offered!
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Hi
Welcome to the Dyson Community, and thanks for letting us know about this.
I’ve reached out directly to take some further information. Please check your Dyson Community private message inbox and provide the details requested.
I’ll look forward to hearing from you.
Hi Jack
Thanks so much. When I’m home from work I’ll send over all the details.
Marie
Hi
Just to follow up, I understand our UK team has now been in touch with you to help resolve this situation?
I’m glad we’ve been able to sort things out, but you’re welcome back here at the Dyson Community if you need further support or advice at any point!
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