Tube pinches & removes skin at point of joining - portable vacuum cleaner | Dyson Community
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Tube pinches & removes skin at point of joining - portable vacuum cleaner

  • 5 January 2024
  • 1 reply
  • 150 views

We have had in use the below model of portable Dyson vacuum cleaner, and since purchase have had no issues until now.

Due now to perhaps to use, the tube from the vacuum unit/collector has some «play» in it, with the result it now presents a danger in use. With the result of this waggle gap it pinched a chunk of skin from a finger, as shown.

Needed is a way to ensure there is no waggle room for the tube to pinch the skin e.g. by ensuring that there is a solid flange around the connection point so that when the tube is pushed in, there is no visible gap as it is covered by the flange – (a flange is a protruding ridge, lip or rim which externally covers the point of connection/joining)

Please see the attached images 

Hi @Mark N,

Thanks for getting in touch to let us know about this. This sounds unusual and we’d be keen to take some further details about your experience, and to help check everything is working correctly with your machine.  

To speak directly to our Dyson Customer Care experts in your region, please visit Dyson.com and click the round purple button to launch the Dyson Digital Assistant. Then click the agent icon in the bottom left corner of the chat window to start a conversation with our Customer Care team.

We'll look forward to speaking with you!


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