Hi @allanc,

Thanks for letting us know about this - I’m sorry to see this seal has come loose, it’s definitely not the outcome we’d expect after your first use. 

We’ll need our Experts to take you through some quick troubleshooting checks to help confirm where this seal may have come from - it’s possible it’s from somewhere in the wand or cleaner head. If a replacement part or an exchange is needed, this should be covered under your free 2-year Dyson warranty.

Head to Dyson.com - once you’ve opened the Dyson Digital Assistant you’ll be able to click the agent icon in the bottom left of the chat window to start a Live Chat session with one of our Experts.

Hope this helps!