Warranty Return UK - Terrible experience - Refund required | Dyson Community
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Warranty Return UK - Terrible experience - Refund required

  • 20 December 2023
  • 1 reply
  • 39 views

Hi

I registered a within-warranty claim for my faulty Dyson Cinetic Big Ball Animal 2 on 17th November.

It was eventually collected on 28th November.

I have contacted Dyson via the Digital Assistant chat numerous times since then and each time they have guaranteed an update within 72 hours.

We are well over the promised ten working day return limit and I have had no updates and no sign of the unit being returned.

Christmas is fast approaching so please can I have a refund to the value of the unit and extended warranty to buy a new vacuum cleaner so I can clean my house for my guests?

Regards

Cyrus

Hi @CMo . We are sorry to hear that your refund has not been received, as of yet. We do value your time and patience and wish to direct you to the right team towards a resolution. We do ask that you please reach out to our support team via phone or by chat support for further assistance. 

 

Phone support- 0800-298-0298

Our helpline hours:

  • 08:00 – 20:00 Monday to Friday 
  • 08:00 – 18:00 Saturday and Sunday

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