I’ve just spent well over £600 for a vacuum I am unable to use because I have a part which doesn’t fit anything and I can’t get any answers or proper communication from this company. This is my eighth dyson vacuum - I started with an 02 - I am so saddened by the deterioration of what used to be fantastic customer support. I have spent most of the afternoon following instructions from the customer service lady and the website and still no one has replied to my query. So.. I am forced into a situation I don’t want to be in and joined a community. I’m sure they’re very helpful for those people who like this means of contact but I hate it and I don’t want to be on social media especially so as we live in the sticks and have poor connectivity but I have no alternative but to try to get answers this way. As you may have guessed I’m VERY cross. I have purchased a V15 detect. There are so many fittings it’s really quite silly but I understand Dyson want to make money. However… the main part after the body - ie the wand- doesn’t look like the wand on the ‘getting started’ video and has an extra clear plastic part on the end inside of which but out of reach I can see the fitting pins. However its exactly the same diameter as the part it’s supposed to click into. None of the cleaning attachments fit it either though they all fit directly to the machine itself. What is going on? Why isn’t there a proper wand fitting included? I’m now a very disillusioned long standing customer who is likely to return this item and buy a cheaper competitors model instead.
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