I ordered a battery 6 weeks ago, and it has still not yet arrived. I tried the dyson phone and chat several times over last couple of weeks but gave up after being held in queue for 40-50 mins or ghosted on the chat. On one occasion I got someone rude on the phone who told me he couldn’t help and then ended the call. I actually managed to connect with a dyson chat person who said they were ‘looking into it’ and their ‘team’ would investigate and email me within 2 days. That was over a week ago, but so far no message. I am exasperated. Can anyone out there shed some light on this please? Is it possible to find out where a missing order is? I just want the battery.
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Hi
Email Support- askdysonus@dyson.com
Phone support- 1-866-693-9766
Our helpline hours:
8:00am to 8:00pm CST Monday to Friday
9:00am to 6:00pm CST Saturday
I am in the UK, so a US telephone number probably doesn’t work for me. As I mentioned, I tried the Dyson telephone and chat helplines over here, but have not had any help from them. I also tried the wattsapp link and got a reply that it is no longer in use. It seems like the company ghosts it’s customers when they need help, and I would be prepared to believe that threads like this are even moderated-out of the community site. I have bought various Dyson products for ca.20 years, but now I am thinking of buying a new vacuum cleaner from a different manufacturer. I also feel it would my social duty to warn other consumers to beware the battery lifespan and appalling customer service.
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