Hi @DissatisfiedCustomer   I am very sorry to hear that you have not received the assistance that you are in need of. That is disheartening to hear. I am happy to help. Please send an email to askdysonUS@dyson.com in the Subject Line please include:  "Dyson.Com Review" and we will be happy to assist you further.

Hope to hear from you soon.

Hi Brandir,

I sent my email, as you instructed with all the valid details *4th* time of providing and going thru troubleshooting and then guess what?  They just stopped responding and I haven’t received a response in over a week.  WHO CAN HELP WITH MY PRODUCT WARRANTY?

Looks like someone’s community reply of my Customer Service issue (by replying to my community post) has been deleted.  I have it in email.  So strange everything that is going on at Dyson.  I will never purchase another Dyson product.

@brandir It is almost 2-2.5 months since I’ve began the process of trying to get service.  I’m still at the exact same place.  Dyson support has never answered me on any follow up email.  They stopped replying / responding.  Why is this happening?  Is the only answer to product warranty issues the Better Business Bureau?

My dyson vacuum shows that it is under warranty, but of course, I can’t get them to honor the warranty.  They want to sell me parts.  Buyer beware.  $800 for a vacuum that stops working the third time it is used on perfectly smooth luxury vinyl flooring.  I waited 4.5 months for them to send a replacement part.  A year and three months later it breaks again (different issue) but now they suddenly don’t have any record of the vacuum having a prior warranty item even after being sent the email correspondence from Dyson regarding the prior warranty issue. Nor do they realize that I still have 3 months left on my two year warranty (even with the 4.5 months of not being able to use it because they weren’t sending the part) and even showing them a screenshot from their own website stating that my product is still under warranty.  No, I need to provide my original receipt (which was already provided the first time it broke) or they will do nothing.  I had to complain multiple times last time even with the receipt and it still took nearly half a year for them to warranty the thing.  Now they say tough luck we need the Target receipt again or we will do nothing.